System Analyst
London Stock Exchange Group
Total years of experience :10 years, 7 Months
Advanced troubleshooting for all types of technical inquiries, service requests and issues involving Servers, computers, Networks, smartphones / Tablets, Endpoints, Enterprise applications / systems.
Assist troubleshooting of complex Network & System problems and act as a high level escalation point for Service Desk Engineers.
Make recommendations to management on desirable additions and development
Provides immediate customer assistance for emergency (Severity 1) and URGENT fixes as defined in service definition.
Assist in creating technical documents, and training material
Assist first level team with deployments and recovery of data.
Executive Master of Science Degree in Information Security is expected to produce skilled and qualified leaders and managers in information security and contribute to the society with an increased and efficient security in information systems and assets. The degree is also expected to raise the competitiveness of IT professionals. Executive Master of Science in Information Security Degree [Ex-M.Sc. (IS) is awarded by the Asia e University (AeU), Malaysia. Currently I have completed all the modules and am writing for the Research.