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Ishaq Alblooshi, Program Manager

Ishaq Alblooshi

Program Manager ·Global Aerospace Logistics LLC (GAL)

United Arab Emirates

Master's degree, Business Administration, MBA

Work experience

Total years of experience: 32 years, 4 months

Program Manager

November 2018 - Present

Global Aerospace Logistics LLC (GAL)

Abu Dhabi, United Arab Emirates

November 2018 - Present

Designation Chronology:
• Nov-2018 - Present: Program Manager
• Nov-2014 - Nov-2018: Operations Manager
• April 2010 - Nov 2014: Quality & Engineering Manager

Progressed through a series of promotions, culminating in responsibility of leading operations in capacity of Program Manager

Accomplishments - Program Manager:
• Commanding operations of 7 sophisticated platforms valued at over 20.24 Billion AED in assets. Managing 11 departments comprising of 850+ employees, consisting of 12 department managers, 19 team leads and 53 supervisors.
• Providing inputs to PMO Directorate to manage program risks and co-develop project roadmaps.

Key Accountabilities - Program Manager:
• Applying technical, operational, team, and program management skills in providing program direction encompassing logistics, quality control, shops and IT, taking programs from conceptualization to successful execution.
• Incorporating client requirements into program definitions; ensuring resource optimizations and effective program controls to keep program under schedule and budget in liaison with senior management through effective strategies.
• Providing direction to employees, promoting developmental opportunities/improving capabilities and supporting employee recognition initiatives to ensure peak performance, motivated workforce and high employee satisfaction.
• Embedding high performance culture by implementing progressive employee engagement practices that emphasizes empowerment, quality, productivity, goal attainment and on-going development of a superior workforce.
• Fostering effective communication systems to convey organizational messages for attainment of departmental goals; enhance employee awareness and enable clarify of expectations through appropriate employee goals setting.
• Mobilizing personnel, facilities, services, equipment and tools to meet program requirements. Enforcing stringent policies, reporting procedures and behavioral guidelines for ethical behavior, safety and security.
• Deploying required facility, equipment and service plans to maximize productivity and ensure safety, security, environmental and regulatory compliance through coordination of service providers for timely delivery of resources.
• Offering technical inputs and tailored strategies for achieving goals in alignment with Company vision/strategy and compliance with customer, company, quality, industry and regulatory requirements.
• Ensuring program deliverables against constraints of cost, schedule and technical. Identifying cost reduction opportunities through alternative program resourcing and aggressive negotiations for resources to complete projects.
• Ascertaining strict adherence of project performance within technical and scheduled baselines as well as managing program risks and streamlined reporting for Customer and Corporate headquarters review.
• Installing a functional strategy with respect to talent acquisition and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
• Studying all factors that obstruct workflow including equipment and facilities, tools and tool control, supplies and logistical constraints, etc.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Operations Manager

November 2014 - November 2018

Global Aerospace Logistics LLC (GAL)

Abu Dhabi, United Arab Emirates

November 2014 - November 2018

Accomplishments:
• Strategically negotiated service contract requirements based on operational requirement and required quality and performance. Resolved conflicts effectively using diplomacy.

Key Accountabilities:
• Orchestrated seamless integration of planned strategies/policies with organizations vision and mission and also into every decision and consultation.
• Handled duties of Program Manager during his absence, oversaw all products, services, and performance of a business in aligned with organizational vision and ensured superior customer satisfaction index.
• Adhered to all organizational and financial guidelines while processing financial transactions and instrumental in delivering significant financial gains by optimally using organizational resources.
• Developed/instituted plans for efficient use of materials and resources for fostering vertical organizational growth to the commander, departments, and special projects for measurably increasing revenue and profitability.
• Set strategic aims, vision and ambition in all areas including logistical life cycle, material planning and support service requirements and deliverables. Established achievable production KPI’s, identified maintenance and support service requirements; established required schedule to ensure seamless operations.
• Recommended performance standards for key areas of operation, ensuring that a high quality and verified monthly activities against performance to achieve operations excellence in each business function.
• Implemented budgetary guidelines and cost curtailing measures for all operational activities based on requirement, their priority, and alternate sources of funding in addition to making suitable recommendations to senior management for optimizing department budgets.
• Owned service delivery ensuring customer satisfaction, KPI attainment, quality of service and cost effectiveness, whilst working with other departments and contractors to identify service delivery enhancement opportunities.
• Spearhead administrative activities and strategy development while managing resources effectively including implementation plans, budgets and risk to produce desired business results.
• Offered integral support, motivation and guidance to employees at all levels deviating from organizational goals to brace up business performance.
• Streamlined internal recruitment process; identified exceptional talent internally, additionally supported and enhanced Emiratization program and encouraged employees to move in an upward career progression by advising on skill/ performance enhancement.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Quality & Engineering Manager

April 2010 - November 2014

Global Aerospace Logistics LLC (GAL)

Abu Dhabi, United Arab Emirates

April 2010 - November 2014

Accomplishments:
• Handpicked to manage the quality of 7 sophisticated platforms valued at over 20.24 Billion AED.

Key Accountabilities:
• Ensured quality conforms to requirements; workmanship standards, work instructions, modifications, engineering standards and offered suitable suggestions to top management and the customers.
• Implemented programmatic strategies and tactics to develop, introduce, and facilitate strategic plans for the Q&E department, set priorities and monitored progress to achieve desired operational productivity and efficiency without lowering quality standards.
• Acted as a resource for compliance initiatives, new maintenance procedures implementations, and repair schemes in accordance with OEM’s and company procedures. Maintained the Q&E, maintenance and workshops publications.
• Developed systematic internal approaches in identifying and prevent incidents and accidents, offered strategic inputs in restructuring operating policies, procedures, and best practices.
• Attained uniformity across all products and processes by performing evaluations, finding areas for improvement and implementing changes using sound quality engineering principles.
• Strove to achieve safe working environments by spreading safety awareness, determining root cause, implementing corrective action to reduce or eliminate cause of costly accidents or incidents.
• Provided technical/engineering support to entire maintenance, servicing, inspection process, components and system reliability; carried out internal and external audits and developed engineering data for engineering decision-making.
• Collaborated with suppliers, contractors, OEM’s, and other groups through effective teamwork and communication to ensure superior customer satisfaction on products and services provided by the organization.


Honors & Awards:
• Won the medal of good service, H.H Sheik Mohammed Bin Rashid AL Maktoom
• Received the North Atlantic Treaty Organization (NATO) medal for peace keeping in Kosovo, Secretary General of NATO
• Given a certificate for outstanding academic performance as International Honors’ Student in supervisory course, Aviation Logistics School, Fort Eustis, Virginia, USA
• Awarded certificate of completion for Safety Training, Human Factor in Aircraft Maintenance, Global Aerospace Logistics GAL, Abu Dhabi, UAE
• Bestowed with certificate for outstanding academic performance and distinguished honor graduate in helicopter course, Aviation Logistics School, Fort Eustis, Virginia, USA
• Awarded certificate for outstandingly commendable service as a primary member of the multinational aviation task in multinational brigade east, USA Army Commander
• Accorded with certificate of appreciation for outstanding service to peacekeeping mission in Kosovo, UAE Air Force & Air Defense Commander
• Conferred with a certificate of appreciation for outstanding service to peacekeeping mission in Kosovo, 69th Air Combat Group / Task Force 2 / UAE Falcon 4 Commander
• Presented with a certificate for meritorious service as a member of 69thAir combat group supporting task force falcon operation in Kosovo, USA Army Commander
• Granted a certificate of appreciation for outstanding service to peacekeeping mission in Kosovo, 69th Air Combat Group/ Task Force 2 / UAE Falcon 5 Commander
• Endowed with a certificate of experience for Helicopter maintenance and Quality Control, DynCorp International, Abu Dhabi, UAE

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Engineering

Director of Operations Department

January 2009 - January 2010

SAAED for Traffic Systems

Abu Dhabi, United Arab Emirates

January 2009 - January 2010

Key Designations Handled:
• 2009 - 2010: Director of Operations Department
• 2009 - 2010: Acting Director of Central Control Department (Operation Rooms)

Handled dual responsibilities and report directly to the CEO
Key Responsibilities - Director of Operations Department:
• Assisted in the implementation of the Road Support Patrols Project, set processes for responding to minor and major accidents. Handled limited duties of the CEO during his absence.
• Led and controlled 2 departments, 6 sections and up to 300 employees, established operational KPI’s and short/long-term strategic plans, in addition to procedures for optimal resource utilization in managing traffic accidents and road incidents.
• Implemented fair and objective enforcement actions in accordance with governmental laws, rules, and regulations as well as presented information and statistics for Abu Dhabi police, government entities and business decision makers for review and decision making.

Company industry:
Other Business Support Services
Job role:
Management

Acting Director of Central Control Department (Operation Rooms)

January 2009 - January 2010

SAAED for Traffic Systems

Abu Dhabi, United Arab Emirates

January 2009 - January 2010

Key Responsibilities:
• Headed the company’s operation command centers and checked for quality of service; facilitated effective communication between control center, Abu Dhabi Police, clients and patrols.
• Standardized processes that improve productivity and eliminate non-value-added activities in support of Abu Dhabi police. Established processes to handle emergency situations.
• Utilized smart electronic systems to manage the incidents/accidents and suggested improvement in central operations to manage crises and resolve conflicts without having adverse impact on the operations.

Company industry:
Other Business Support Services
Job role:
Management

Technical Affair Department Supervisor

January 2007 - January 2009

UAE Army

Abu Dhabi, United Arab Emirates

January 2007 - January 2009

Company industry:
Military & Defense
Job role:
Support Services

Quality Control and Quality Assurance Supervisor

January 2004 - January 2007

UAE Army

Abu Dhabi, United Arab Emirates

January 2004 - January 2007

Company industry:
Military & Defense
Job role:
Quality Control

Training Supervisor

January 2000 - January 2004

UAE Army

Abu Dhabi, United Arab Emirates

January 2000 - January 2004

Company industry:
Military & Defense
Job role:
Training and Development

Aircraft Engine & Airframe Technician

December 1996 - December 1999

UAE Army

Abu Dhabi, United Arab Emirates

December 1996 - December 1999

Company industry:
Military & Defense
Job role:
Maintenance, Repair, and Technician

Training and School

December 1993 - December 1996

UAE Army

Abu Dhabi, United Arab Emirates

December 1993 - December 1996

Company industry:
Military & Defense
Job role:
Training and Development

Education

Abu Dhabi University

February 2012

February 2012

Master's degree, Business Administration, MBA

United Arab Emirates

• (Currently Pursuing) Doctor Of Philosophy in Business Of Management Professional Affiliations: • Certified Institutional Consultant, Membership No: 21444, Leadership and Management Global Organization, Geneva, Switzerland • Certified Master Project Manager, Membership No: 1465005, Royal Institute for Chartered Engineers, USA • Key Performance Indicators Expert, Membership No: 21709, Leadership and Management Global Organization, Geneva, Switzerland

AL Ghurair University

February 2009

February 2009

Bachelor's degree, Computer Information Systems, CIS

United Arab Emirates

Al Khawarizmi International College

February 2006

February 2006

Diploma, Computer Studies, CS

United Arab Emirates

USA Army Aviation Logistics School

November 2003

November 2003

Diploma, Supervisory Helicopter Repairer

United States

USA Army Aviation Logistics School

September 1996

September 1996

Diploma, Helicopter Repairer

United States

Science Applications International Corporation (SAIC)

April 1996

April 1996

Diploma, English Language

United States

Skills

operations
Expert
operations
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Production
Expert
Production
Expert
KPI
Expert
KPI
Expert
Resource Planning
Expert
Resource Planning
Expert
Turnaround & Change Management Staff/Business Development
Expert
Turnaround & Change Management Staff/Business Development
Expert
Process Improvement
Expert
Process Improvement
Expert
Standardizing Policies & Procedures
Expert
Standardizing Policies & Procedures
Expert
Global Value Chains
Expert
Global Value Chains
Expert
Budget/Cost Controls
Expert
Budget/Cost Controls
Expert
Safety & Maintenance
Expert
Safety & Maintenance
Expert
Analytical & Problem Solving
Expert
Analytical & Problem Solving
Expert
Communication Skills
Expert
Communication Skills
Expert
Strategic Growth Plans
Expert
Strategic Growth Plans
Expert
Organizational Change Management
Expert
Organizational Change Management
Expert
Project/Program Management
Expert
Project/Program Management
Expert
Quality Control/Quality Assurance
Expert
Quality Control/Quality Assurance
Expert
operations
Expert
operations
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Production
Expert
Production
Expert
KPI
Expert
KPI
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Certificate of international computer driving license (ICDL), Information Technology Center, UAE
Certificate of ground safety course, Academy of Technical Training, Dubai, UAE
Certificate of excellence in customer services, Smart Brain Center, Dubai, UAE
Excellence in Maintenance & Reliability Management, Haward Technology Middle East, UAE
Business Analysis Professional Development Program, The George Washington University

Training
Certificate of local stock market trade & investment course
Financial Software Development Institute, Dubai, UAE
Certificate of local stock market trade & investment course
Financial Software Development Institute, Dubai, UAE
Certificate of project management professional (PMP) course
Cambridge Educational Institute, Abu Dhabi, UAE
Systems Approach to Training (SAT)
ILM Institute of Leadership & Management, London, United Kingdom
Certificate of Ability to lead, direct and command to a successful execution of a task
Middle East Economic and Managerial Development, Dubai, UAE