إسحاق البلوشي

Designation Chronology:
• Nov-2018 - Present: Program Manager
• Nov-2014 - Nov-2018: Operations Manager
• April 2010 - Nov 2014: Quality & Engineering Manager

Progressed through a series of promotions, culminating in responsibility of leading operations in capacity of Program Manager

Accomplishments - Program Manager:
• Commanding operations of 7 sophisticated platforms valued at over 20.24 Billion AED in assets. Managing 11 departments comprising of 850+ employees, consisting of 12 department managers, 19 team leads and 53 supervisors.
• Providing inputs to PMO Directorate to manage program risks and co-develop project roadmaps.

Key Accountabilities - Program Manager:
• Applying technical, operational, team, and program management skills in providing program direction encompassing logistics, quality control, shops and IT, taking programs from conceptualization to successful execution.
• Incorporating client requirements into program definitions; ensuring resource optimizations and effective program controls to keep program under schedule and budget in liaison with senior management through effective strategies.
• Providing direction to employees, promoting developmental opportunities/improving capabilities and supporting employee recognition initiatives to ensure peak performance, motivated workforce and high employee satisfaction.
• Embedding high performance culture by implementing progressive employee engagement practices that emphasizes empowerment, quality, productivity, goal attainment and on-going development of a superior workforce.
• Fostering effective communication systems to convey organizational messages for attainment of departmental goals; enhance employee awareness and enable clarify of expectations through appropriate employee goals setting.
• Mobilizing personnel, facilities, services, equipment and tools to meet program requirements. Enforcing stringent policies, reporting procedures and behavioral guidelines for ethical behavior, safety and security.
• Deploying required facility, equipment and service plans to maximize productivity and ensure safety, security, environmental and regulatory compliance through coordination of service providers for timely delivery of resources.
• Offering technical inputs and tailored strategies for achieving goals in alignment with Company vision/strategy and compliance with customer, company, quality, industry and regulatory requirements.
• Ensuring program deliverables against constraints of cost, schedule and technical. Identifying cost reduction opportunities through alternative program resourcing and aggressive negotiations for resources to complete projects.
• Ascertaining strict adherence of project performance within technical and scheduled baselines as well as managing program risks and streamlined reporting for Customer and Corporate headquarters review.
• Installing a functional strategy with respect to talent acquisition and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
• Studying all factors that obstruct workflow including equipment and facilities, tools and tool control, supplies and logistical constraints, etc.

Accomplishments:
• Strategically negotiated service contract requirements based on operational requirement and required quality and performance. Resolved conflicts effectively using diplomacy.

Key Accountabilities:
• Orchestrated seamless integration of planned strategies/policies with organizations vision and mission and also into every decision and consultation.
• Handled duties of Program Manager during his absence, oversaw all products, services, and performance of a business in aligned with organizational vision and ensured superior customer satisfaction index.
• Adhered to all organizational and financial guidelines while processing financial transactions and instrumental in delivering significant financial gains by optimally using organizational resources.
• Developed/instituted plans for efficient use of materials and resources for fostering vertical organizational growth to the commander, departments, and special projects for measurably increasing revenue and profitability.
• Set strategic aims, vision and ambition in all areas including logistical life cycle, material planning and support service requirements and deliverables. Established achievable production KPI’s, identified maintenance and support service requirements; established required schedule to ensure seamless operations.
• Recommended performance standards for key areas of operation, ensuring that a high quality and verified monthly activities against performance to achieve operations excellence in each business function.
• Implemented budgetary guidelines and cost curtailing measures for all operational activities based on requirement, their priority, and alternate sources of funding in addition to making suitable recommendations to senior management for optimizing department budgets.
• Owned service delivery ensuring customer satisfaction, KPI attainment, quality of service and cost effectiveness, whilst working with other departments and contractors to identify service delivery enhancement opportunities.
• Spearhead administrative activities and strategy development while managing resources effectively including implementation plans, budgets and risk to produce desired business results.
• Offered integral support, motivation and guidance to employees at all levels deviating from organizational goals to brace up business performance.
• Streamlined internal recruitment process; identified exceptional talent internally, additionally supported and enhanced Emiratization program and encouraged employees to move in an upward career progression by advising on skill/ performance enhancement.

Accomplishments:
• Handpicked to manage the quality of 7 sophisticated platforms valued at over 20.24 Billion AED.

Key Accountabilities:
• Ensured quality conforms to requirements; workmanship standards, work instructions, modifications, engineering standards and offered suitable suggestions to top management and the customers.
• Implemented programmatic strategies and tactics to develop, introduce, and facilitate strategic plans for the Q&E department, set priorities and monitored progress to achieve desired operational productivity and efficiency without lowering quality standards.
• Acted as a resource for compliance initiatives, new maintenance procedures implementations, and repair schemes in accordance with OEM’s and company procedures. Maintained the Q&E, maintenance and workshops publications.
• Developed systematic internal approaches in identifying and prevent incidents and accidents, offered strategic inputs in restructuring operating policies, procedures, and best practices.
• Attained uniformity across all products and processes by performing evaluations, finding areas for improvement and implementing changes using sound quality engineering principles.
• Strove to achieve safe working environments by spreading safety awareness, determining root cause, implementing corrective action to reduce or eliminate cause of costly accidents or incidents.
• Provided technical/engineering support to entire maintenance, servicing, inspection process, components and system reliability; carried out internal and external audits and developed engineering data for engineering decision-making.
• Collaborated with suppliers, contractors, OEM’s, and other groups through effective teamwork and communication to ensure superior customer satisfaction on products and services provided by the organization.


Honors & Awards:
• Won the medal of good service, H.H Sheik Mohammed Bin Rashid AL Maktoom
• Received the North Atlantic Treaty Organization (NATO) medal for peace keeping in Kosovo, Secretary General of NATO
• Given a certificate for outstanding academic performance as International Honors’ Student in supervisory course, Aviation Logistics School, Fort Eustis, Virginia, USA
• Awarded certificate of completion for Safety Training, Human Factor in Aircraft Maintenance, Global Aerospace Logistics GAL, Abu Dhabi, UAE
• Bestowed with certificate for outstanding academic performance and distinguished honor graduate in helicopter course, Aviation Logistics School, Fort Eustis, Virginia, USA
• Awarded certificate for outstandingly commendable service as a primary member of the multinational aviation task in multinational brigade east, USA Army Commander
• Accorded with certificate of appreciation for outstanding service to peacekeeping mission in Kosovo, UAE Air Force & Air Defense Commander
• Conferred with a certificate of appreciation for outstanding service to peacekeeping mission in Kosovo, 69th Air Combat Group / Task Force 2 / UAE Falcon 4 Commander
• Presented with a certificate for meritorious service as a member of 69thAir combat group supporting task force falcon operation in Kosovo, USA Army Commander
• Granted a certificate of appreciation for outstanding service to peacekeeping mission in Kosovo, 69th Air Combat Group/ Task Force 2 / UAE Falcon 5 Commander
• Endowed with a certificate of experience for Helicopter maintenance and Quality Control, DynCorp International, Abu Dhabi, UAE

Key Designations Handled:
• 2009 - 2010: Director of Operations Department
• 2009 - 2010: Acting Director of Central Control Department (Operation Rooms)

Handled dual responsibilities and report directly to the CEO
Key Responsibilities - Director of Operations Department:
• Assisted in the implementation of the Road Support Patrols Project, set processes for responding to minor and major accidents. Handled limited duties of the CEO during his absence.
• Led and controlled 2 departments, 6 sections and up to 300 employees, established operational KPI’s and short/long-term strategic plans, in addition to procedures for optimal resource utilization in managing traffic accidents and road incidents.
• Implemented fair and objective enforcement actions in accordance with governmental laws, rules, and regulations as well as presented information and statistics for Abu Dhabi police, government entities and business decision makers for review and decision making.

Key Responsibilities:
• Headed the company’s operation command centers and checked for quality of service; facilitated effective communication between control center, Abu Dhabi Police, clients and patrols.
• Standardized processes that improve productivity and eliminate non-value-added activities in support of Abu Dhabi police. Established processes to handle emergency situations.
• Utilized smart electronic systems to manage the incidents/accidents and suggested improvement in central operations to manage crises and resolve conflicts without having adverse impact on the operations.