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تم إلغاء حظر المستخدم بنجاح
Ishaqasif Mohammed, IT Support Specialist Engineer

Ishaqasif Mohammed

IT Support Specialist Engineer·Kuwait Zone Human Resource Co.

الكويت

ماجستير, M.Sc. Network and Computer Systems Security

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 2 أشهر

IT Support Specialist Engineer

مارس 2021 - حتى الآن

Kuwait Zone Human Resource Co.

الكويت، الكويت

مارس 2021 - حتى الآن

Operations of KIPIC)
March 2021 to till date.
• Exceptional IT Service: Addressed user inquiries and provided top-tier IT service with professionalism.
• Technical Problem Resolution: Diagnosed and resolved hardware, software, and network issues, showcasing strong troubleshooting skills.
• Support Ticket Management: Efficiently handled support tickets using the IBM ticketing system, ensuring accurate documentation.
• Reporting and Documentation: Created reports from ICD, showcasing proficiency in data analysis and reporting tools.
• IT Infrastructure Administration: Managed printers, identity on Active Directory, Azure AD & MIM, and End Point devices for seamless IT operations.
• Office 365 Administration: Oversaw Exchange Users and groups administration on the Office 365 Admin Center.
• Multifactor Authentication Configuration: Assisted users in configuring multifactor authentication services, enhancing security measures.
• Software Application Support: Aided with software installation, configuration, and troubleshooting.
• IT Training and Guidance: Supported users with basic IT training, password resets, and common application usage.
• Remote Assistance: Offered remote assistance using desktop tools and troubleshooting techniques.
• Escalation and Communication: Effectively escalated issues to higher-level support teams, maintaining clear communication with users.
• Knowledge Base Contribution: Contributed to creating and maintaining a knowledge base fir self-help solution.

مجال الشركة:
النفط والغاز

IT Support Technician

يناير 2020 - نوفمبر 2020

ASC

الكويت، الكويت

يناير 2020 - نوفمبر 2020

Automated Systems Company (ASC) - (Contractor supporting IT Operations of KIPIC)
Jan 2020 to Nov 2020
• Proactive Solutions: Implemented proactive IT solutions for enhanced system performance.
• System Analysis: Conducted in-depth analysis to promptly resolve technical issues.
• Ticket Management: Efficiently managed support tickets with prioritization and documentation.
• Collaborative Problem-Solving: Collaborated with teams to address complex IT challenges.
• User Training: Provided user training, enhancing overall user competence.
• Documentation: Maintained comprehensive documentation and generated reports.

مجال الشركة:
النفط والغاز

IT Administrator

أبريل 2017 - ديسمبر 2019

Sayed Hamid Behbehani &Sons co.

الكويت، الكويت

أبريل 2017 - ديسمبر 2019

• Orchestrated Operations: Managed IT operations for the Adan Hospital Project.
• System Audits: Conducted regular system audits and security checks.
• Project-Specific Solutions: Implemented IT solutions and Security solutions tailored to project needs.
• Vendor Management: Managed vendor relationships for timely delivery of IT products.
• Disaster Recovery Planning: Developed and maintained disaster recovery plans.
• Policy Enforcement: Enforced IT policies for security and data protection.

مجال الشركة:
البناء والتشييد

IT Technical Support Engineer

أغسطس 2014 - أكتوبر 2016

M.H.ALShaya Co.W.L.L.

الكويت، الكويت

أغسطس 2014 - أكتوبر 2016

• Hands-On Support: Provided hands-on technical support for IT operations.
• Cross-Functional Collaboration: Collaborated with teams to implement IT solutions.
• User Training Sessions: Conducted user training sessions, minimizing support requests.
• Strengthening End User Support: prioritizes user satisfaction through the implementation of effective support systems, ensuring swift issue resolution and an enhanced customer experience.
• Technology Troubleshooting: Applied advanced troubleshooting for complex technology issues.
• Documentation of Processes: Documented IT processes for a comprehensive knowledge base.

مجال الشركة:
البيع بالتجزئة وبالجملة

التعليم

University of Greenwich

يناير 2011

يناير 2011

ماجستير، M.Sc. Network and Computer Systems Security

المملكة المتحدة

Osmania University

يناير 2008

يناير 2008

بكالوريوس، B.Sc.

الهند

Skills

Desktop Support
Expert
Desktop Support
Expert
Troubleshooting Hardware
Expert
Troubleshooting Hardware
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Windows 7
Expert
Windows 7
Expert
Windows Support
Expert
Windows Support
Expert
CCNA
Intermediate
CCNA
Intermediate
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
INSTALLATION
Expert
INSTALLATION
Expert
OFFICE 365 ADMINISTRATION
Expert
OFFICE 365 ADMINISTRATION
Expert
POLICY ENFORCEMENT
Expert
POLICY ENFORCEMENT
Expert
DATA ANALYSIS
Expert
DATA ANALYSIS
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
English Language
Expert
English Language
Expert
Information Technologies (IT)
Expert
Information Technologies (IT)
Expert
MS Office
Expert
MS Office
Expert
Typing English (60 WPM)
Expert
Typing English (60 WPM)
Expert
MCSE
Intermediate
MCSE
Intermediate
Desktop Support
Expert
Desktop Support
Expert
Troubleshooting Hardware
Expert
Troubleshooting Hardware
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Windows 7
Expert
Windows 7
Expert
Windows Support
Expert
Windows Support
Expert

اللغات

الانجليزية
متمرّس
الأوردو
متمرّس
الهندية
متمرّس

التدريب و الشهادات

الشهادات
Certified in Cybersecurity (ISC2)
Certified SOC Analyst
Mar 2023 - Mar 2026
عرض الشهادات
Certified Ethical Hacker
Nov 2022 - Nov 2025
عرض الشهادات

التدريب
MS Security Operation Analyst.
ISO 270001:2022 LA
the Knowledge Academy
Mar 2024
عرض الشهادات
CISM
the Knowledge Academy
Apr 2023
عرض الشهادات
Certified in Cybersecurity

الهوايات

  • Reading, Travelling, Cooking