Ishaqasif Mohammed

Operations of KIPIC)
March 2021 to till date.
• Exceptional IT Service: Addressed user inquiries and provided top-tier IT service with professionalism.
• Technical Problem Resolution: Diagnosed and resolved hardware, software, and network issues, showcasing strong troubleshooting skills.
• Support Ticket Management: Efficiently handled support tickets using the IBM ticketing system, ensuring accurate documentation.
• Reporting and Documentation: Created reports from ICD, showcasing proficiency in data analysis and reporting tools.
• IT Infrastructure Administration: Managed printers, identity on Active Directory, Azure AD & MIM, and End Point devices for seamless IT operations.
• Office 365 Administration: Oversaw Exchange Users and groups administration on the Office 365 Admin Center.
• Multifactor Authentication Configuration: Assisted users in configuring multifactor authentication services, enhancing security measures.
• Software Application Support: Aided with software installation, configuration, and troubleshooting.
• IT Training and Guidance: Supported users with basic IT training, password resets, and common application usage.
• Remote Assistance: Offered remote assistance using desktop tools and troubleshooting techniques.
• Escalation and Communication: Effectively escalated issues to higher-level support teams, maintaining clear communication with users.
• Knowledge Base Contribution: Contributed to creating and maintaining a knowledge base fir self-help solution.

Automated Systems Company (ASC) - (Contractor supporting IT Operations of KIPIC)
Jan 2020 to Nov 2020
• Proactive Solutions: Implemented proactive IT solutions for enhanced system performance.
• System Analysis: Conducted in-depth analysis to promptly resolve technical issues.
• Ticket Management: Efficiently managed support tickets with prioritization and documentation.
• Collaborative Problem-Solving: Collaborated with teams to address complex IT challenges.
• User Training: Provided user training, enhancing overall user competence.
• Documentation: Maintained comprehensive documentation and generated reports.

• Orchestrated Operations: Managed IT operations for the Adan Hospital Project.
• System Audits: Conducted regular system audits and security checks.
• Project-Specific Solutions: Implemented IT solutions and Security solutions tailored to project needs.
• Vendor Management: Managed vendor relationships for timely delivery of IT products.
• Disaster Recovery Planning: Developed and maintained disaster recovery plans.
• Policy Enforcement: Enforced IT policies for security and data protection.

• Hands-On Support: Provided hands-on technical support for IT operations.
• Cross-Functional Collaboration: Collaborated with teams to implement IT solutions.
• User Training Sessions: Conducted user training sessions, minimizing support requests.
• Strengthening End User Support: prioritizes user satisfaction through the implementation of effective support systems, ensuring swift issue resolution and an enhanced customer experience.
• Technology Troubleshooting: Applied advanced troubleshooting for complex technology issues.
• Documentation of Processes: Documented IT processes for a comprehensive knowledge base.