Head Of IT Department
Al Ain Mall
Total years of experience :19 years, 8 Months
Job Title: IT Officer
Al Ain Mall is known to be one of the largest retail space locations in Al Ain
city and my duty is the IT support department that reports to a bigger
management located in Abu Dhabi Region.
Outline of responsibilities
• Accomplished in setting and meeting deadlines, planning and developing
methods for computerizing a range of business tasks.
• Providing IT hardware, software and networks support.
• Trouble shooting, administration and support of Windows 2000/2003/2008
Server and MS Exchange on Dell hardware at all levels.
• First, second and third line support.
• Optimum trouble shooting and problem solving abilities developed.
• E-Marketing Solutions Electronic Newsletters and SMS
• Web Development and Maintenance of the Al Ain Mall Website
• Managing the email system and ensuring the appropriate level of anti-virus
protection.
• Managing Advertising Screens inside the Mall.
• Managing Security CCTV Systems and Maintaining System Stability.
Installing CCTV systems, Configuring Networks & Domains, Creating and Seting up Long Range p2p wireless networks, fixing laptops and other various electronic gadgets, hosting & designing websites and mobile apps, Managing and Marketing Online Social Network Pages/Profiles, Remotely Troubleshooting servers & computers and so many more computer and technology related services...
Maintained networks and computer systems of companies with annual contracts. Installed networks and complete solutions for schools all around Abu Dhabi Region. Fixing, Modifying, Tweaking Computer hardware depending on the need of everyday customers.
Outline of responsibilities
• Fixing and troubleshooting computer related problems.
• Giving instructions to co-workers on how to deal with known problems.
• Monitoring the market price of products and dealing with it accordingly.
• Maintaining the popularity of the shop while applying different marketing
plans.
• Advising for cost effective solutions to certain budgets.
• Successfully installed and configured servers in the U.A.E university library.
2008 MCSE New Horizon Dubai
2007 ORACLE Certified Developer SQL Khwarizmi Int. College
Graduated Al Dhafra High School