Ishrat Sayed

▪ Increased diversity hiring for Saudi, Iraq, Oman, Kuwait & Egypt
▪ Workforce nationalization in Saudi, Oman & Iraq
▪ HR process automation for improved efficiency
▪ Training & development programs across MENAAP countries
▪ Introduction of Regional Employee Assistance program
▪ Initiated Emergency Response plan for COVID patients
▪ Recognized by Saudi Aramco at IKTVA event for best Training & Development
▪ Onboarding and Offboarding flexibility to align with operational requirements in 2020

- Promoting 'nationalization, for Saudi employees
- Local talent development and career planning
- Redefining processes to promote efficiency
- Policy management and implementation
- Compensation revision across all functions
- Managing strategic projects to benefit IKTVA

- Strategic HR business partner to the operations, region and functional senior leadership.
- Execution of people processes and services pursuant to operations, region or functional business strategy.
- Implementation of new policies, plans and procedures in partnership with COEs and Global HR ops.
- Responsible for managing, coaching and mentoring people, developing and executing processes.
- Managing development of leadership, workforce planning, succession planning, top talent management, technical training and competency development initiatives.
- Working closely with Compensation and Benefits to roll out employee benefits programs.
- Driving organizational effectiveness (change management, team effectiveness, performance management, employee engagement, diversity & inclusion).
- Hiring and onboarding of personnel by complying with local labor laws.
- Coordinate trainings and implement employee development programs.
- Ensuring compliance to policies and Code of Business Conduct.
- Organizing employee health, safety and welfare sessions in house and with external vendors.
- Leading Employee Assistance Program.
- Budgeting and forecasting human capital requirement for operations and managing upcoming project requirements.

- Managed HRSC activities at regional level, including local and Global Mobility employees.
- Lead a team of HR analysts spread out in UAE, Russia, UK and Singapore for dealing with employee requests including, but not limited to Payroll, SAP updates, Org changes, Performance management, Reclassification, Promotions, Transfers, Terminations, Compliance and Policy implementation.
- Liaising with Compensation and Benefits for Bonus and Yearly Merit evaluation and payout in line with company’s achieved goals and allocated budget.
- Worked with Operations Manager for Career progression of Engineers and Operators in line with Regional salary structure.
- Hiring and training of employees for HRSC teams.
- Managed monthly alignment of SAP and Payroll data for error free processing of compensation.
- Worked with Government Relations to comply with local labor law and finalize employee repatriation.
- Harmonized ‘Field Engineer’ population for Pressure Pumping product line for Middle East and Africa.
- Promoted employee development and training via online and instructor lead class sessions.
- Worked with Europe Team to streamline operations for NGA (Northgate Arinso) payout by coordinating SAP and payroll application ‘Eureka’ for efficient and error free salary processing.

- Supported the implementation and effective management of Human Resources Management Systems for Eastern Hemisphere including SAP R/3 4.7 and SAP ECC 6.0 (HCM), Vurv's Recruitment System, SABA Performance Management System, ‘Achieve’ Learning Management System, Manager Self-Service (MSS) and Employee Self-Service (ESS) in SAP, ‘Taleo’ Talent Acquisition System and ‘Neocase’ Case Management System.
- Developed documentation and conducted training workshops at region levels for HR and employees.
- Generate reports and provide analysis.
- Participate in setting up Regional HR Service Delivery Center.
- Maintaining data integrity by performing regular HR and Payroll process audits.
- Ensure compliance with all organizational HR processes and policies by documenting exceptions and identifying corrective actions to avoid future non-compliances.

- Lead HR Integration for Baker Hughes and the newly acquired BJ Services.
- Conducted ‘People to Position’ mapping to harmonize Job Grades for the two organizations to be able to implement standard policies across Middle East region.
- Lead the ‘Policy Harmonization’ project for the region to evaluate and recommend policies that would fit best with Baker Hughes and BJ Services strategic infrastructure.
- Managed implementation of SAP HCM for BJ Services in Middle East and was able to add and update employee database including compensation and benefits details for later mapping/integration with Baker Hughes SAP. Organization structure and approval matrix was redesigned to suit the existing Baker Hughes SAP.
- Dealt with harmonization of ‘Rotator’ job description and assisted in designing compensation packages to suit the Baker Hughes existing system.
- Assisted as Talent Acquisition assessor to hire qualified fresh graduates as Field Engineers to meet the budgeted requirement for 2011.

▪ HR shared service center set up at the new Emirates HQ
▪ Organized global recruitment events
▪ Aviation Security diploma from Edith Cowen University

Managed operations for customer loyalty program in Pakistan and participated in implementation of reservation systems CRIS, Mars & GDS. Launched official Emirates Airline website in Pakistan and introduced e-ticketing.

Lead a team of bankers to support 24hr banking service in Pakistan for the first time managing phone banking transactions including payments via IVR and ATM. I was introduced to SLA formation and IVR self testing.