REGIONAL HEAD
OMNI ALL
Total years of experience :24 years, 5 Months
JSI is a leading privately owned global logistics company. As a 3PL, we provide customized supply chain solutions to companies around the world, whether they need help with warehouse space, global distribution or sensitive shipments.
Job Profile
•Responsible for developing IT Road Map for JSI Logistics.
•Setting up ITSM tools (OTRS) for JSI Logistics from scratch.
•Setup VMware for JSI logistics as part of the JSI IT Road Map to move JSI infrastructure to Hybrid Cloud Setup.
•Setting up DRAS - Disaster Recovery as a Service using Datto
•Moving all regional accounts to one Domain controller and Active Directory on AWS
•Design and setup MSSQL clustering in VM environment for better redundancy
•Setting up SDN Network for all sites (Unifi Setup)
•Setting Up SDWAN network
•Setting up Zabbix Monitoring server for better monitoring of services/application and provide better scalability
•Managing regional team for IT infrastructure incident and request.
•Conduct IT security reviews for all regional JSI logistic sites
•Vendor and Contract Management
•Setting up a second site as part of IT Road Map (M1 datacenter).
•Design and implement global voip implementation on AWS
•Email migration from Gsuite to Microsoft 365
•Managing IT project for the merging of 3 logistics company to Omni.
•Firewall deployment and setup for whole of Asia (Fortigate) and connectivity between Asia and US.
. provides communications services. It offers carrier and enterprise solutions, including voice, mobile, data, and Ethernet. The company operates various networks, including fibre-optic networks and sub-sea cables.
Job Profile
•Responsible for developing and managing major incident management processes and its associated procedures. Ensuring compliance for all the procedures by the team, for every incident
•Monitoring the efficiency and effectiveness of incident management system and making recommendations for improvement
•Keeping a log of incidents, and preparing incident reports. Analyzing the incident records and establishing processes to help prevent or minimize similar problems from arising
•Reviewing and auditing all vendor and supplier process
Managing high and critical Incidents to ensure timely completion
•Monitoring of tickets and taking the actions necessary to meet GoA service targets
•Initiation of Problem Process for resolving problems and Issue Process for resolving Issues identified by Incident Management System
•Managing global team on improving overall team performance and KPI
•Managing customer incident/request for customer who subscribe TATA multi-layered Managed Security Service.
•Conduct Service Improvement Plan for customer problem circuit or Risk/threat assessment for customer services that is affected by any cyber/ransomware attack.
•Conduct Quarterly review meeting with customer on their service/link performance with Service Manager and discussed on improvement plan for problem circuit/Services.
•Maintaining standard information security policy, and services.
•Managing customer circuit risks based on Risk management processes
Telstra Global is a leading global supplier of managed network services and international data, voice and satellite services. It is a division of the leading Australia-based, tier 1 telecommunications and media services company, Telstra Corporation Limited, and owns one of the most technologically advanced IP backbone networks in the world.
Job Profile
•Led the operations team for network installations and upgradations, service delivery functions
•Managed all assigned customer network infrastructure, application and upgrade for customers who subscribed to end2end managed services. This involved
•Planning customer network infrastructure for customer new application
•Installing and identifying upgrade to customer network
•Provide network troubleshooting for any issue raise by the customer.
•Monitor and maintain network stability, collect and analyze network and memory utilization, install and test software upgrades
•Developed and implemented incident management system procedures
•Initiated and Implemented assigned customer retention program for 99% customer retention and building stronger relationship with customers with 57% increase in new lead for Accounts team
•Managed and supervised a few major projects totalling $5M for customer to provide end2end managed solutions. It entailed designing customer infrastructure, conducting solution feasibility studies and customer training
•Analyzed Service Level Agreement on all contracted services and their agreed-upon expected reliability
Conducted quarterly vendor and customer review meetings to resolve service delivery issues
•Actively participated in RFP bidding and lead RFP Technical presentation
in
courses: Warehouse Management Systems •AWS Certified Solutions Architect (Associate) – In progress •PMP certification – In progress