Executive Manager
Reality Code
Total years of experience :19 years, 1 Months
Responsibilities includes:
Strategic Planning:
• Develop and implement the organization's strategic plans in collaboration with senior leadership and the board of directors.
Strategic Leadership:
• Develop and communicate the organization's strategic vision, mission, and goals.
• Collaborate with senior leadership to set strategic priorities and allocate resources accordingly.
• Drive innovation and change initiatives to enhance the organization's competitiveness.
Financial Management:
• Develop and manage budgets, financial forecasts, and financial reporting.
• Make financial decisions that align with the organization's strategic objectives.
• Ensure financial sustainability and growth.
Risk Management:
• Identify and mitigate risks that could impact the organization's success.
• Ensure compliance with relevant laws, regulations, and industry standards
Operations Management:
• Oversee day-to-day operations to ensure efficiency, productivity, and adherence to quality standards.
Stakeholder Relations:
• Build and maintain relationships with key stakeholders, including customers, partners, investors, and regulatory authorities.
• Represent the organization to external stakeholders and the public.
• Ensure high levels of client satisfaction and retention.
Team Leadership:
• Build and lead a high-performing team of managers and staff.
• Provide coaching, mentorship, and professional development opportunities for team members.
• Foster a positive and collaborative work environment.
Innovation and Growth:
• Drive innovation and growth initiatives to expand the organization's market presence and competitiveness.
• Stay current with industry trends and emerging technologies.
• Evaluate and adopt new tools and technologies to enhance software development processes.
• Encourage research and development initiatives.
Compliance:
• Ensure compliance with all relevant laws, regulations, and industry standards.
Reporting:
• Provide regular reports to the CEO or board of directors on the organization's performance and progress toward strategic objectives.
Manage and guide operations activities in order to ensure increased efficiency and customer satisfaction within set direction and strategic plans.
Responsibilities includes:
Strategic Planning
• Develop & Ensure implementation of Operations Department strategy in line with Divisional strategy to support in the achievement of Divisional objectives and goals.
• Develop and update Operations Department organization structure -with compliance to relevant policies- to ensure meeting different business needs and requirements.
Budgeting
• Prepare and recommend the Operations Department budget by conducting analysis and preparing data related to specific elements as directed.
• Monitor the financial performance of the Operations Department against budgets so that areas of unsatisfactory performance are identified and rectified and potential performance improvement opportunities are capitalized.
Operations Management
• Manage the daily operations of Operations Department to ensure that work processes are implemented as designed and comply with established procedures.
• Manage the preparation of timely and accurate reports to meet company and departmental requirements standards.
• Manage the execution and delivery of projects by planning, organizing, overseeing of various project activities to ensure meeting agreed project parameters (cost budget, timelines, scope and quality).
• Manage and oversee the daily activities within the scope to ensure increased efficiency and services quality.
• Manage the coordination with different parties within Expert CO. to ensure the smooth flow of various activities
Outsourcing Performance Management
• Manage and monitor overall quality and performance of outsourcing team to identify and rectify areas of improvements.
Clients Management
• Manage Expert’s clients in order to provide excellent and efficient service.
• Ensure and report on optimal performance and maintain records of Service e Level Agreements (SLA) for clients.
People Management
• Manage the activities and work of subordinates (project managers, consultants, testers, developers & system admins) and evaluate their performance by providing formal and informal feedback to ensure that all work within a specific area is carried out in an efficient manner and in accordance with set individual targets.
• Stimulate subordinates and manage the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.
Processes & Procedures
• Recommend improvements to departmental procedures and direct the implementation of procedures and controls covering all areas of Operations activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective services.
• Ensure compliance to quality and environmental management policies, procedures in order to guarantee employee legislative compliance and a responsible environmental attitude.
Information Security
• Ensure the implementation of various information Security practices and standards to ensure compliance with relevant policies and the protection of data and information.
Key Responsibilities:
• Bench marking, analyzing, reporting on, and making recommendations for the improvement and growth of the IT infrastructure and IT systems to fit the Business Challenges and Growth.
• Manage the core technology platforms as it relates to architecture and design and overall systems managements across the core technology platforms including ERP, messaging services, operating systems, servers, storage, networking, security, voice, telephony and call centre.
• Manage IT Vendors, IT Contracts, IT Purchasing Cycle.
• Consolidated and stabilized servers and services up time to 98%, and challenged all environmental infrastructure problems.
• Implement & improve IT policies, standards & procedures and assure compliance by systems and users.
• Manage and monitor staff performance and KPIs and Set Annual Objectives for each.
• Build a qualified IT team through innovative hiring, motivation and training techniques.
Projects:
Built a new Datacenter with all required environmental protection.
Initiated and lead surveillance system and security gates for the whole group.
Implement ODOO ERP system ( Property management, Marketing, investment, HR, Accounting.
Purchasing, Warehouse, Project Management, CRM & Real Estate Valuation modules).
Implement Office 365 integrated with our Active Directory.
Connect all branches through Pre WIMAX point-to-point and VPN IPSec.
Implement Avaya VOIP and contact center system for the whole group.
Implement mobile application integrated with ODOO ERP.
Building management system.
Overall project management including project charter, scope, estimates effort and resource planning, risk management, Cost effective, procurement plan, communication plan.
• Manage project resource participation and their effective contribution in the project
• Manage new installations, preventive & corrective maintenance projects.
• Manage and document project issues, risk mitigation and its Resolution
• Control and monitor monthly invoices and claims for projects.
• Raise any risks or issues to take the corrective action and insure to run the project plan according to its Time, Quality, deliverables and deliver the status report as well as asses the current business processes and future business
• Handling and approving Employee’s (work schedule, time sheet, assessment report, Vacation plan, recognition, reward system and conflict management…. etc.).
• Ensures all deliverables are achieved with the required quality and timescales.
Key Responsibilities:
• Manage and monitor staff performance and KPIs and Set Annual Objectives for each.
• Benchmarking, analyzing, reporting on, and making recommendations for the improvement and growth of the IT infrastructure and IT systems to fit the Business Challenges and Growth.
• Manage the core technology platforms as it relates to architecture and design and overall systems managements across the core technology platforms including ERP, messaging services, operating systems, servers, storage, networking, security, voice, telephony and video.
• Manage IT Vendors, IT Contracts, IT Purchasing Cycle.
Redesigned, implement, Migrate, and fine-tune ERP system to improve response time and system stability and Availability.
• Business Intelligence implementation and development (QlikView).
• Consolidated and stabilized servers and services uptime to 98%, and challenged all environmental infrastructure problems.
• Fully (100%) centralized & consolidated the whole IT services for all sites from 2 Datacenters in different cities.
• Implemented & improved IT policies, standards & procedures and assured compliance by systems and users.
• Build a qualified IT team through innovative hiring, motivation and training techniques.
• Designing LAN, WLAN, WiMAX, and WAN Networks.
Projects:
Networking & Security Infrastructure implementation.
Implement handheld automation cycle for both production and warehouse.
Built a new Datacenter with all required environmental protection.
Microsoft Exchange migration from 2003 to 2010 without any down time.
Implement Microsoft Data Protection Manager 2010.
Implement Microsoft Lync server 2010.
Implement Forefront Endpoint Protection 2010.
Implement Microsoft SharePoint Server 2013
Implement Active Directory Rights Management Services 2008 R2.
VoIP, HRMS/Payroll, Intranet (firewall Sonic Wall), Messaging & Collaboration, Data Protection & Backup, Disaster Recovery.
Responsibilities include:
• Install and configure windows Server (2000, 2003and 2008) Enterprise Editions Clustering (Load Balance and Failover Clustering).Designing a Security for a Microsoft window 2003 Server.
• Manage active directory users and groups and Directory service replications
• Install, configure and administrate Main services include: DNS, DHCP, MS Exchange 2003and LCS 2005, OCS 2007.
• Installing, Administering and customizing Microsoft Share Point Portal 2003.
• Installing, and Administering a Microsoft ISA 2006 (Microsoft Firewall and VPN)
• Installing and configure the terminal servers at the different sites
• Configure and Administrate File Servers (shared folders permissions, Shadow Copies, auditing using
• File Server Resource Manager, backups) and Print servers
• Configuring and managing Cisco Switches (Catalyst, Linksys) Switches (VLANs and Routing, Switch Port Settings, Etc.)
• Configure and Manage Wireless LAN (WLAN) Devices
• Monitor and Troubleshoot WAN Connections errors
• Installing, and Administering a Symantec Norton and Kaspersky admin kit Corporate Edition Server and client.
• Designing, Implementing and Administering Helpdesk application.
• Installing and Configuring ERP Plus Client and Server.
o Installing Wireless and Wired Networks.
o Installing, Configuring, Administering, and Troubleshooting Microsoft Windows NT4, 2000 Professional, 2000 Server, 95, 98, Windows XP, and Windows Server 2003.
o Maintaining, Installing, and Managing Printers and Plotters.
o Installing, configuring, and Administering Siemens Machinery Software (Simatic Step7, WinCC).
o Backups and Troubleshooting Machinery Computers.
o Implementing, Installing, and Configuring SUSE Linux operating systems.
o Installing ERP Plus software client and server sides’ software.
o Executing the periodic maintenance plan defined by Technical Support Manager.
o Installing and required software for End Users and Designers (AutoCAD, Inventor, UGS NX, Solid Edge, SAP2000, X-Steel, MS Office, Symantec Antivirus, and more…)
o Overseer Director Line of LAPTOP & Mother Board Manufacture
o Administration activities of the internal network (win98, WinXp)and Troubleshooting and solving of regular daily work problems concerning the software or hardware
o Technical supporting and participation to facilitate and maintain the ease of computer daily work, including mailing work, backup activities, printing, in addition to protection against viruses.
o Installation of the network switches and cables.
o Administration activities of the internal network (win98, WinXp)and Troubleshooting and solving of regular daily work problems concerning the software or hardware
o Technical supporting and participation to facilitate and maintain the ease of computer daily work, including mailing work, backup activities, printing, in addition to protection against viruses.
B.Sc. Management Information System at Future Academy Major: Management Information System Graduation Project: Helpdesk Software (Workflow system) (Grade: Excellent ) Total Graduation Grade: Good Completion Date: June 2003