Retail & Home visits Customer Service Specialist
TE-data
Total years of experience :9 years, 4 Months
• Performing CSO daily tasks of technical issues using established performance tools procedures.
• Handling customer site technical and new installation visits as well.
• Customer oriented able to well serve TE Data ADSL customers.
• Perform Tasks and procedures related to systems updates for new customers Pending installation and old Customers.
• Managing daily CPE stock report.
• Configuring ADSL CPE and other configuration; wireless…etc..
• Analyzing, identifying errors & creating tickets for any other related escalation to handle customer problems.
• Updating existing tickets for CSO visitors (customers).
• Reporting to CSO or visit senior.
• Daily status reports
• Beta testing for different CPE’s configuration application “motive”.
• Creating presentations and illustration for the team benefits
• Developing and designing application to assist daily stock activates .
- Monitoring AMS & BRS systems at Luxor International Airport.
- Handling Incidents and writing reports describing system status and performance
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
Clean up computers.
-Performing 1 st line support and troubleshooting for Network and system issues.
-Installing Windows server 2008 -2012 for servers and configuring Network and roles .
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
▪ Respond to queries either in person or over the phone.
▪ Write training manuals.
▪ Train computer users.
▪ Maintain daily performance of computer systems.
▪ Respond to email messages for customers seeking help.
▪ Ask questions to determine nature of problem.
▪ Walk customer through problem-solving process.
▪ Install, modify, and repair computer hardware and software.
▪ Clean up computers.
▪ Run diagnostic programs to resolve problems.
▪ Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
▪ Install computer peripherals for users.
▪ Follow up with customers to ensure issue has been resolved.
▪ Gain feedback from customers about computer usage.
▪ Run reports to determine malfunctions that continue to occur.
▪ Carry out training needs analysis.
▪ Define the skill sets needed to perform different roles.
▪ Carry out performance assessments to determine the skills gap between current and desirable learner skill levels.
▪ Design training programmes appropriate to the skills needed.
▪ Develop an appropriate mix of formal and informal development activities.
▪ Ensure that the learning environment and resources support learner needs.
▪ Design course materials and other documents such as hand-outs, manuals and exercises.
▪ Prepare the learning environment and resources, including setting up IT equipment where appropriate.
▪ Deliver training programmes in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. e-learning and webinar) settings.
▪ Support and coach learners using learning technologies to deliver skills.
▪ Evaluate the effectiveness of training programmes and learning outcomes.
▪ Liaise with partners (e.g. external course providers, employers, and examining bodies) to fulfill the skills needs of an organisation.
▪ Develop peer networks to keep abreast of current thinking.
▪ Maintain appropriate records of learner development and resource allocation.
Call Customers to arrange home visits, resolving all problem for TE-data's Customers related to ADSL services .
The undergraduate program in electrical engineering, which leads to the Bachelor of Science in Engineering degree, provides a broad foundation in electrical engineering through combined classroom and laboratory work and prepares the student for entering the profession of electrical engineering as well as for further study at the graduate level. Core courses provide the student with a strong background in mathematics, physical sciences and the fundamentals of engineering. Each electrical engineering student must take the following core courses. Breadth Requirements ENGR 131 Elementary Computer Programming ENGR 210 Circuits & Instrumentation EECS 281 Logic Design Computer Organization EECS 245 Electronic Circuits EECS 246 Signals and Systems EECS 309 Electromagnetic Fields I EECS 313 Signal Processing STAT 332 Statistics of Signal Processing EECS 321 Semiconductor Electronic Devices Depth Requirements Each student must show a depth of competence in one technical area by taking at least three courses from one of the following seven areas. Note that this depth requirement may be met using a combination of the above core courses and a selection of open and technical electives. At least 10 of the 14 required Electrical Engineering courses (EECS 281, 245, 246, 309, 313, 321, 398, 399, and the 6 Technical Electives) in the Electrical Engineering BS program must be satisfied by courses from the EECS department. Signals and Systems EECS 246 Signals and Systems EECS 313 Signal Processing EECS 351 Communications and Signal Analysis EECS 354 Digital Communications Computer Software EECS 233 Data Structures EECS 337 Compiler Design EECS 338 Operating Systems EECS 393 Software Engineering Solid State EECS 321 Semiconductor Electronic Devices PHYS 221 Modern Physics EECS 415 Integrated Circuit Technology EECS 322 Integrated Circuits and Electronic Devices Control EECS 304 Control Engineering I EECS 374 Advanced Control and Energy Systems EECS 346 Engineering Optimization
