Islam Alokaily , Sales And Business Development Manager

Islam Alokaily

Sales And Business Development Manager

BayanTech

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
13 years, 1 Months

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Work Experience

Total years of experience :13 years, 1 Months

Sales And Business Development Manager at BayanTech
  • Egypt - Cairo
  • My current job since July 2020

Creates a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Contribute to the planning & organization of marketing and sales activities of the company in the assigned industries
• Manages the administrative, facilitative coaching, and mentoring responsibilities necessary to lead and maintain a quality sales team

Team Leader Contact Center at Centro Global Solutions
  • Egypt - Cairo
  • My current job since April 2011

Managing team from 15 to 25 Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)
- Manage productivity / service levels
- Manage the daily team activities and ensure the daily operations run smoothly.
- Drive Team adherence and manage monthly scheduling
- Develop and maintain healthy and productive working relationships and team culture
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Role model & hold others accountable for demonstrating company values & behaviors
- Train and educate staff to handle new procedures & products.
- Drive Continuous Improvement in the team along with metrics improvement
- Implement development plans for underperforming agents.
- Conduct One-One with the team memebrs upon request along with scheduled Monthly individual /Team meetings.
- Provide Feedback and Coaching.

Education

Bachelor's degree, Accounting
  • at Higher institue of advanced stadies
  • October 2010

Specialties & Skills

Customer Service Management
Business Development
- Strong Communication and Interpersonal skills. - Having an Excellent knowledge about Art of Sa
negotiation
Problem solving
Negotiations
Sales tech
Customers relationship management
Communication
operation
market research
materials
key account management

Social Profiles

Personal Website
Personal Website

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Languages

English
Expert

Training and Certifications

Leadership (Training)
Training Institute:
IGI
Date Attended:
January 2014
Duration:
15 hours
Neuro-linguistic programming (Training)
Training Institute:
Holland Center
Date Attended:
February 2018
Duration:
30 hours
COPC foundation (Training)
Training Institute:
Centro Global solutions
Date Attended:
October 2017
Duration:
25 hours

Hobbies

  • Traveling
    Attending 8 events in USA and Europe