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Islam Alokaily , Sales And Business Development Manager

Islam Alokaily

Sales And Business Development Manager·BayanTech

Egypt

Bachelor's degree, Accounting

Work experience

Total years of experience: 15 years, 2 months

Sales And Business Development Manager

July 2020 - Present

BayanTech

Cairo, Egypt

July 2020 - Present

Creates a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Contribute to the planning & organization of marketing and sales activities of the company in the assigned industries
• Manages the administrative, facilitative coaching, and mentoring responsibilities necessary to lead and maintain a quality sales team

Company industry:
Business Process Outsourcing (BPO)
Job role:
Management

Team Leader Contact Center

April 2011 - Present

Centro Global Solutions

Cairo, Egypt

April 2011 - Present

Managing team from 15 to 25 Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)
- Manage productivity / service levels
- Manage the daily team activities and ensure the daily operations run smoothly.
- Drive Team adherence and manage monthly scheduling
- Develop and maintain healthy and productive working relationships and team culture
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Role model & hold others accountable for demonstrating company values & behaviors
- Train and educate staff to handle new procedures & products.
- Drive Continuous Improvement in the team along with metrics improvement
- Implement development plans for underperforming agents.
- Conduct One-One with the team memebrs upon request along with scheduled Monthly individual /Team meetings.
- Provide Feedback and Coaching.

Company industry:
Marketing
Job role:
Customer Service and Call Center

Education

Higher institue of advanced stadies

October 2010

October 2010

Bachelor's degree, Accounting

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

Skills

B2B
Expert
B2B
Expert
Customer Service Management
Expert
Customer Service Management
Expert
BPO
Expert
BPO
Expert
Business Development
Expert
Business Development
Expert
Sales
Expert
Sales
Expert
- Strong Communication and Interpersonal skills. - Having an Excellent knowledge about Art of Sa
Expert
- Strong Communication and Interpersonal skills. - Having an Excellent knowledge about Art of Sa
Expert
negotiation
Intermediate
negotiation
Intermediate
Problem solving
Expert
Problem solving
Expert
Negotiations
Expert
Negotiations
Expert
Sales tech
Expert
Sales tech
Expert
Customers relationship management
Expert
Customers relationship management
Expert
Communication
Expert
Communication
Expert
operation
Expert
operation
Expert
market research
Intermediate
market research
Intermediate
materials
Intermediate
materials
Intermediate
key account management
Intermediate
key account management
Intermediate
B2B
Expert
B2B
Expert
Customer Service Management
Expert
Customer Service Management
Expert
BPO
Expert
BPO
Expert
Business Development
Expert
Business Development
Expert
Sales
Expert
Sales
Expert

Languages

English

Expert

Training and Certifications

Training
Leadership
IGI
Jan 2014
Neuro-linguistic programming
Holland Center
Feb 2018
COPC foundation
Centro Global solutions
Oct 2017

Hobbies and interests

Traveling

Attending 8 events in USA and Europe