Senior branch manager
Chubb ( Ace Life )
Total years of experience :15 years, 3 Months
Responsibilities :
a)Assist team managers to intensify sales via training on sales methods.
b)Completes projects on a timely basis as assigned by management.
c)Maintains communication between the branch and management by preparing daily,
weekly, and month-end reports regarding operations and productivity.
d)Assists in the interviewing, hiring and training.
e)Assists in managing the security and safety of the branch, by analyzing security and
safety policies and procedures. Alerts staff of any changes.
·Achievement :
Achieving all the required numbers exceeded the number of targeted documents of the
branch.
·Responsibilities :
a)Make propositions, give suggestions and designate sales target and job obligations to
each sales staff and work together with colleagues from other departments to improve
efficiency and overall service delivery. Solicit for other job duties needing attention to
enhance service and improve customers’ contentment to a reasonable extent.
b)Take part in interview of candidates while supporting decision making to hire
successful applicants.
·Achievement :
Achieving all the required numbers exceeded the number of targeted documents of the
branch.
Responsibilities :
a)Make propositions, give suggestions and designate sales target and job obligations toeach sales staff and work together with colleagues from other departments to improve
efficiency and overall service delivery. Solicit for other job duties needing attention to
enhance service and improve customers’ contentment to a reasonable extent.
b)Take part in interview of candidates while supporting decision making to hire
successful applicants.
·Achievement :
Achieving all the required numbers exceeded the number of targeted documents of the
branch.
Achieving the required numbers in loans and credit cards and forming a strong team
capable of success.
·Responsibilities :
a)Greeted customers entering the store to ascertain what each customer wanted or
needed and described product to customers and accurately explained details and care
of merchandise and answered customers' questions regarding products, prices and
availability.
b)Setup new accounts, established customer credit, and set up payment methods.
·Achievement :
Achieving the required numbers in loans and credit cards and forming a strong team
capable of success.
·Responsibilities :
a)Rendered technical drawings and electrical systems specifications that exceeded
company standards and performed in-depth electrical acceptance testing of completed
hardware, including continuity and high potential isolation testing and troubleshot
electrical equipment problems such as electro-valves and sensors.
b)Managed engineering changes using SAP systems.
·Achievement :
Execution of projects entrusted to and delivered before the date specified by the
company.
·Responsibilities :
a)Used a variety of assessment tools and strategies to improve instruction methods and
addressed all questions from training program participants and assumed ownership of
all training program initiatives.
·Achievement :
Graduated in this period and obtained certificates of accreditation of nearly 4 groups
each group of 8 members.
Responsibilities :
a)Directed planning, budgeting, vendor selection and quality assurance efforts and
defined clear targets and objectives and communicated them to other team members
and reviewed sales, customer concerns and new opportunities to drive business
strategy at weekly planning sessions.
b)Visually inspected temperature sensors to maintain health of servers and network
devices.
c)Designed and implemented networks in collaboration with project engineers.
·Achievement :
Direct supervision of site engineers, creating a strong group and delivering projects on
time with minimal potential.
·Achievement :
It was too short a period not exceeding three months, was a grant from the United
Nations to train young people in the field of telecommunications engineering and
networks.
·Responsibilities :
a)Used role playing, simulations, team exercises, group discussions, videos and
lectures to instruct participants in a variety of ways and monitored participant workflow
and behaviors throughout the training process and Used a variety of assessment tools
and strategies to improve instruction methods.
b)Assessed training needs through surveys, interviews with employees, focus
groups and consultation with managers.
Achievement :
I taught for 7 groups each group of 6 individuals of different nationalities course
(CCNA-Network +).
·Responsibilities :
a)Effectively managed a high-volume of inbound and outbound customer calls and
verified all required customer information for tracking purposes and managed high call
volume with tact and professionalism.
b)Referred unresolved customer grievances to designated departments for further
investigation.
Achievement :
Evaluated consumer reports on a monthly basis.
Department of Electronics and Communications