Customer service Rep
Namshi.com
Total years of experience :11 years, 1 Months
Assist customers with their inquiries Through Emails, Chats and other social media channels
My job involved the following Areas :
Team management and project coordination
Data analysis
Quality control
Call monitoring
Outbound calls to confirm face to face interviews
Data cleaning
- Prepare, verify, and process sales orders
- Prepare, verify, and process invoices and payment documents.
- configure and update SAP price lists
-prepare and process journal entries
-report monthly sales and assist the accounting manager in preparing P&L
- perform customer account reconciliation
- perform receivables aging reports
- assist in budget preparation
- assist accounting manager in financial statements preparation
Record Daily sales
manage Accounts payable /receivable
manage the cash and bank balance
Record daily expenses
handle inventory control
organize files and receipts
handle daily admin tasks
handle employees payroll and deductions
create journal entries and post to balance sheet using excel formulas
create monthly income statement
analyze business revenues and expenses and report to business owner
handle customer complaints
ensure customer satisfaction
respond to customer billing and general inquiries
resolve technical complaints
assist Canadian customers of wind mobile
offer the directory service for UAE residents
Answer customer inquiries
Assist in Technical and billing issues
online Specialization certificate in improving business finances and operations