mohamed elsayed hamed anwer Elbaz

• Managing front desk and call center teams with a strong focus on
customer satisfaction
• Implementing CRM strategies and enhancing communication channels
• Representing the lab in public relations and corporate partnerships

Answer incoming calls and respond to customer’s emails
Scheduling appointments in a professional and timely manner
Selling and marketing for products
Follow up customer call when necessary
Provide product and service information to customers

• Oversee front desk operations, ensuring efficient customer service
• Manage client inquiries, appointments, and communication to maintain a
positive company image
• Collaborate with the sales team to identify and capitalize on opportunities.

• Supervised customer service operations and call center activities
• Managed a team of representatives, ensuring adherence to service
standards
• Developed strategies to enhance customer satisfaction and resolve issues
efficiently.
• Build and nurture long-term relationships with clients and customers
• Encourage high-sales and good customer service practices
• Maintain a positive company image and stay ahead of the competition
• Identify and capitalize on new sales and cross- selling opportunities
•
Address and resolve customer issues promptly
• Create strategies to boost client brands.

• Development, implementation, and monitoring of a coherent and effective business plan to deliver and ‎exceed country sales targets within a defined budget.
• Coaching, developing, directs, and Sales Representative policies and activities for their areas.
• Achieving budgeted sales target through development of a business vision that translates into both short and long term plans, utilizing tactical and proper field activities.
• Selling a full product line of offerings, maintain accurate customer information, and handle other related duties as assigned.
• Ensure that all personal, team and business expenses are controlled and monitored against budgeted limits.
• organising appointments and meetings with community and hospital-based healthcare staff.
• identifying and establishing new business.
• negotiating contracts.
• demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists.
• undertaking relevant research.
• meeting both the business and scientific needs of healthcare professionals.
• maintaining detailed records.
• attending and organising trade exhibitions, conferences and meetings.
• managing budgets.
• reviewing sales performance.
• writing reports and other literature.

• Managed hospital and medical centre accounts.
• Worked with team managers to create effective business plans for increasing sales in particular areas.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest medicines launched.
• Planned work schedules on weekly and monthly basis with the help of sales team involved in different areas; discussed future targets with each area’s sales manager.

• Managed hospital and medical center accounts
• Developed effective business plans to increase sales
•
Arranged appointments with healthcare professionals to raise awareness
of new products.

• Performed as a link between pharmaceutical company and doctors, pharmacists and hospital teams
• Specialized in hands-on knowledge/experience in scores of medicine/medical devices and addressed medical professionals’ questions convincingly.
• Worked independently and as a team to generate professional meetings with health-care professionals in order to sell medicinal products.
• Set up conferences and seminars for doctors, medical staff and professionals so that this information could be relayed optimally
• Promoted and presented company’s pharmaceutical/medical-device products at hospitals, clinics and pharmacies.

• Cold calling potential customers and selling the banking products.
• Researching the target market and finding companies to target.
• Attending meetings with potential customers and closing sales.
• Building a sales pipeline to ensure a constant stream of sales.
• Working to monthly sales and revenue targets as set by the sales manager.
• Progressing towards activity targets set by the sales manager.
• Entering all required data for sales onto the bank system.
• Creating invoices and sending out to customers following a sale.
• Updating the CRM and inputting information on customers.
• Following up with past customers and cross selling products.
• Providing assistance to other members of the sales team.
• Following up on leads generated by other departments.
• Investigating and resolving queries from customers.