Contact Center Representative
TE Data by Xceed
Total years of experience :4 years, 0 Months
As a Contact Center Representative at TE Data by Xceed. from October 2011 till present
Duties & responsibilities
• Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers.
• Understand the impact of attitude in handling calls professionally
•Effectively deal with job stress, angry callers, and upset customers
• Use the most appropriate way to communicate with different behavior types on the telephone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Identify voice skills and how to enhance a good telephone presentation.
• Meets commitments to customers.
• Display Time flexibility towards shifts as per work floor requirements.
. Tiba lab
As Medical representative
From February to October 2011.
• Oriental Weavers Co.
As Marketing & sales executive, life style department from November 2009 to January 2011
Duties & responsibilities
- Present the new products to our big distributors
- Make deals with them and communicate with our sales team to finish their orders
- Coordinate our partition in the big events like Le Marche
- Conduct day to day showrooms to organize the products presentation in my region
- Analysis the sales to determine the best type of selling.
- Creating many marketing ideas to improve the sales process.
- Communicate with our plant to satisfy the store needs
• 2323 Advertising Newspaper
As Marketing coordinator from September 2008 to October 2009
AUC/School of Continue Education Achievement Certificate in Sales and Marketing at AUC.
Foundation Certificate in Marketing at AUC. Career Certificate in Marketing at AUC (in progress) B.Sc. of Commerce/ Cairo University 2004/2008
