إسلام شكري

Creating flights bookings, Issuing Tickets on Amadeus
handling packages requests,
Hotels Reservation &Selling tours all over the world using Global Reservations systems with high level of customer service
Confirming Ancillary services - Insurance / Visa / International Driving License / Car Rentals
Responsible for Umra and Hajj File, receiving Umra and Hajj requests from clients, deal with
Co-ordinate between the Supplier or Service provider to finalize the booking
Follows up with the clients for any special requirements
Maintains clients database
Works on maximizing profits for the company
Manage various social media channels on Facebook, Twitter, YouTube, Google Plus, LinkedIn, Instagram, and Pinterest.
Create and edit engaging content for social media, websites, and blogs, with SEO in mind
Monitor and run online advertising on Facebook and Google AdWords (Search, Display, and Video
Analyze Google Analytics data and social media insights to optimize digital strategy and tactics
Organize and coordinate projects with web-designers, developers, graphic designers, and other departments.
Experience in planning and strategizing integrated communications programs across multiple media
Create and optimize corporate and product websites
Following our competitors and making periodic reports
Analyze social media campaigns

 Manage various social media channels on Facebook, Twitter, YouTube, Google Plus, LinkedIn, Instagram, and Pinterest.
 Create and edit engaging content for social media, websites, and blogs, with SEO in mind.
 Monitor and run online advertising on Facebook and Google AdWords (Search, Display, and Video).
 Analyze Google Analytics data and social media insights to optimize digital strategy and tactics.
 Create and optimize corporate and product websites.
 Organize and coordinate projects with web-designers, developers, graphic designers, and other departments.
 Experience in planning and strategizing integrated communications programs across multiple media.
 Following our competitors and making periodic reports.
 Analyze social media campaigns.

Overseeing the bookings procedure and ensuring accurate processing
responsible for booking tickets by Amadeus system
Building strong relationships with resorts and hotels
Negotiating the best possible rates for customers
Forging long term and positive relationships with new and existing customers
Ensuring all travel packages adhered to industry regulations
Providing insurance and ad on options to all customers
Researching competitors’ deals to ensure the agency remained competitive
Dealing with and resolving any complaints, issues or problems that arose

 Experience of selling communications, IT hardware, voice applications, broadband connections, microchips, network applications, services, data, software and cloud based technologies.
 Extensive knowledge of the company’s products an also of the wider IT marketplace.
 Keeping up to date with the developments of new technologies.
 Awareness of emerging markets, technologies and trends.
 Experience in a leadership role.

 Installing new systems for all employees
 Providing training for all users
 Repairing and upgrading hardware and ensuring all computers were fully operational
 Creating and maintaining accurate database of all pending and resolved IT issues