Supervisor - Electronic Payment Systems Operations
National Bank Of Egypt
Total years of experience :12 years, 4 Months
Handling the projects of mechanization & digitalization for different types of payments and cards in
cooperation with the different parties like the MOF, CBE, E-Finance & EBC. (Mezza project, Gov orders, Gov. entities requests.... etc.).
Managing the government payments (Payroll - ACH).
Managing all Gov. payment orders and checks with CBE, Ministry of Finance, E- Finance & EBC.
Supervising, coaching and mentoring junior staff members.
Assisting department head in day-to-day work as delegated.
Customer Service Representative
My responsibilities include but not limited to:
Handling Customers' Complaints & solving their problems.
Dealing & supporting solutions for many different nationalities who residents The Kingdom of Saudi
Arabia.
Customer Service Agent
My responsibilities include but not limited to:
Handling Customers’ Complaints.
Solving Customers’ Problems.
Assisting my supervisor in day-to-day work as delegated.
Preparing the teams' attendence & performance reports referring to my supervisor.
Bachelor of Commerce, English Section, Business Administration Major.