Islam Matalqah

 Team leader for Trouble Shooting Application (Motive)
 Responsible for Enhancement and Bug fixes
 Manage all related projects for this product.
 Responsible for Reporting System developments.
 Responsible to provide and communicate with all Back End systems and APIs.
 Provide fill support for Linux Debian and SQL.
 Support all SOAP and APIs

• Team leader for Technical solutions.
• Technical Project Manager
• Infrastructure and Architecture Design
• Responsible for All new projects and Enhancements Development Cycle
• Responsible for E2E Delivery

 Responsible Auto Configuration System (ACS System)
 Responsible for Automation development with other systems.
 Provide software development for all types of CPE devices (Routers, STBs, IAD, RGW, ….)
 Responsible for Reporting System developments.
 Provide software development for auto provision services for new certified devices.
 Provide fill support for Linux Debian and SQL.
 Troubleshooting for devices if not communicated with management system.

 Provide IT consultancy in many fields like Network, Infrastructure, Software, Applications.
 Implement new procedures for change management.
 New System implementation (ROSADA).
 Help to manage Finance and Control systems.
 Prepare all the BRD (Business Requirement Documents) for building new applications.
 . Project management of all new system upgrade.
 Deploy new process and IT standard procedures.

• Provide IT consultancy in many fields like Network, Infrastructure, Software, Applications.
• Implement new procedures for change management.
• New System implementation (ROSADA).
• Help to manage Finance and Control systems.
• Prepare all the BRD (Business Requirement Documents) for building new applications.
• .Project management of all new system upgrade.
• Deploy new process and IT standard procedures.

• Implement and monitor procedures for change management, problem management, and release management.
• Manage IT procurement processes for IT equipment.
• Deploy IT operation standards, processes, and procedures.
• Execute enterprise operations vision to all system, technical, and application projects.
• Develop and implement plans for capacity, availability and service continuity management.
• Provide leadership to production systems and support personnel.
• Proactively recommend courses of action to maintain cost-effectiveness and competitiveness.
• Coordinate recruitment efforts and performs HR duties for staff in IT Department.
• Manage portfolio budgeting, forecasting and negotiating.
• Proactively assist in defining direction for future projects.
• Monitor changes in the Business for implementing and integrating them in the Bank.
• Address compliance and regulatory requirements.
• Raise employees’ awareness by conducting educational sessions.
• Manage all issues related to IT department as maintenance agreements, licenses,
Inventory, keys, etc.

• Implement and monitor procedures for change management, problem management, and release
management.
• Manage IT procurement processes for IT equipment.
•
. Project management of all new system upgrade and new business requirements:
• Creating strategic plans and tactics.
• Deliver business continuity plans and disaster recovery.
• Deploy IT operation standards, processes, and procedures.
• Execute enterprise operations vision to all system, technical, and application projects.
• Develop and implement plans for capacity, availability and service continuity management.
• Manage portfolio budgeting, forecasting and negotiating.
• Proactively assist in defining direction for future projects.
• Monitor changes in the Business for implementing and integrating.
• Consults with projects/products team and hardware vendors to solve impending service
delivery.
• People Management

• Effectively manage IT technical projects, support of IT systems, midrange, data and voice
WAN/LAN, and desktop systems operations.
• Server and clients support.
• Implement all new software and application required by business.
• Manage IT staff to provide functional and technical support (IT service desk).
• Implement and design DR/BCP site.

• Providing Support for Hardware, Software under Different Platforms Such As WIN NT,
WIN2000 WIN95, WIN98, Novell and UNIX. Working in the integration projects and BBS ), IVR Line Participate in Y2K project, carried all the investigation and testing all the IT products and
Software