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Ismaeel AlSardar, Cloud Operations Manager

Ismaeel AlSardar

Cloud Operations Manager·iQ Networks

Iraq

Bachelor's degree, Bachelor of Science, Computer Science

Work experience

Total years of experience: 5 years, 10 months

Cloud Operations Manager

July 2014 - May 2015

iQ Networks

Sulaymaniyah, Iraq

July 2014 - May 2015

*Effectively managed day to day operations of all cloud services.
*Delivered superior disaster recovery cloud service.
*Developed and oversaw network operations, service desk, and event management for cloud services.
*Conducted system outage analysis to prevent reoccurrence of incidents.
*Contributed and enhanced security policies and procedures for cloud service.
*Installed various server technologies including Linux and Windows.
*Defined and reported customer facing service metrics and KPIs to monitor process health.
Company industry:
Telecommunications
Job role:
Information Technology

Cloud System Administrator

January 2013 - June 2014

iQ Networks

Sulaymaniyah, Iraq

January 2013 - June 2014

*Performed effective administration & maintenance of virtual machines in the cloud.
*Managed operating and application system installations and patching.
*Acted as liaison between Operations Group and Development Group.
*Proactively monitored the overall health of the network.
*Provided root cause analysis for incidents & problems in the cloud infrastructure.
*Monitored and tested scalability, high availability, and disaster recovery.
*Maintenance of the cloud infrastructure including: physical server and storage configuration, logical storage volumes and storage networks.
Company industry:
Telecommunications
Job role:
Information Technology

Network and System Administrator

October 2011 - December 2012

Pioneer Co.

Sulaymaniyah, Iraq

October 2011 - December 2012

*Installed and maintained computer hardware and software including all peripherals (scanners, printers, etc.).
*Supervised database SQL Server, database backup and restore.
*Performed ERP (Microsoft Dynamics AX 2012) Server installation, installation and configuration for clients.
*Executed Routers and Nano stations installation and configuration.
*Maintained all servers, computers, and information security.
*Preserved active directory, domain controller, domain members policies and domain services (DNS Service, DHCP Service, NAT Service, Router Service and File Server).
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

IT Technician

August 2010 - August 2011

Pioneer Co.

Sulaymaniyah, Iraq

August 2010 - August 2011

*Supervised installing cameras, speakers, network cabling, and internet providing services.
*Designed the network infrastructure of our LAN and WLAN.
*Programmed an application (VB & MS Access) that locates all IT devices in the company and provides daily, weekly, and monthly maintenance reports.
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

Documenter & IT Technician

August 2007 - August 2008

Burhan International Construction Co.

Erbil, Iraq

August 2007 - August 2008

*Provided daily and weekly analysis reports and maintenance for computer hardware and software.
*Monitored network and internet performance and made fixes when needed.
Company industry:
Civil Engineering
Job role:
Administration

Education

University of Salah Aldin – Erbil

July 2010

July 2010

Bachelor's degree, Bachelor of Science, Computer Science

Iraq

GPA (point): 3.7 out of 4

GPA (point): 3.7 out of 4

Listed 2nd on the Computer Science Department upon graduation

Skills

Cloud Computing

Expert

Database

Expert

Programming

Expert

Graphic Design

Expert

Servers

Expert

Parallels Cloud Server

Expert

Plesk Panel

Expert

Microsoft Windows Server 2003 / 2008 R2 / 2012

Expert

FTP Server – Parallels Plesk, FreeNAS

Expert

Edraw Max 5

Intermediate

FreeNAS – Network Storage System

Expert

Packet Tracer

Expert

Microsoft Visual Studio 2012 / 2013, C# / VB.NET / WPF

Expert

Linux Ubuntu

Intermediate

MySQL

Intermediate

Webmail Server – Parallels Plesk, PostFix, Qmail

Expert

Adobe Photoshop, Illustrator, Acrobat Reader, and Acrobat Pro

Expert

Parallels Business Automation – Standard

Expert

Microsoft Dynamics AX 2012 (ERP)

Intermediate

SQL Server 2008 R2 Management Studio

Intermediate

Microsoft Windows 7 / 8 / 8.1

Expert

Microsoft Office Programs (2007, 2010, 2013)

Expert

Linux CentOS, RedHat

Expert

Cloud Computing

Expert

Database

Expert

Programming

Expert

Graphic Design

Expert

Servers

Expert

Languages

Arabic

Expert

English

Intermediate

Kurdish

Intermediate

Hobbies and interests

Basketball
Football
Programming
Reading
Swimming