Acting as store Manager
Vodafone Egypt
Total years of experience :20 years, 10 Months
Responsible about the bekow
1- Store sales target achievements that include sales performance, sales mix, Quality of sales and revenue
2- Store customer experience that includes Call back, Mystery shopping m Complains and net promoter score
3- staff development and staff productivity
4- Store warehouse and handling cash in a curate way
1- Responsible about Check in and check out
2- Handling guest issues on daily basis
3- Staff schedule handling
4- Revise guest comment to make sure that every thing is ok
5- Coordinate with the rest of departments to make sure that every thing is going well
5- Handling reservationsome time to cover reservation manager
1- Check in and check out for the gusts
2- Make sure that room already blocked according to guest request
3- Follow up with House keeping department and maintainance department with the room status
4- Check gust's reservation
5- Make sure that paper documents has been done proberly fro RC and copy from the passports
6- handling guest bill payment
1- Check in and check out for the gusts
2- Make sure that room already blocked according to guest request
3- Follow up with House keeping department and maintainance department with the room status
4- Check gust's reservation
5- Make sure that paper documents has been done proberly fro RC and copy from the passports
6- handling guest bill payment
Studying all materials relating to business administration like accounting, financial, consumer behaviour, marketing researsh, marketing msnagement, researsh, international law......etc
Studying all relating to marketing
Studying. Four years in the faculty one year was general in hotell & tourism and the other three years was specalized in hotel management