Mohamed Magdy ElSendbesy

o Achieving individual Sales monthly target.
o Ensuring standards for quality, customer service and health and safety are met.
o Enhance after selling service & provide total customer satisfaction.
o Handle customer's inquiries and provide solutions to their problems.
o Promote Etisalat products and services and ensure proper collection of required documents.
o Ensure compliance to policies & procedures.
o Handle and keep records of cash & inventory to maintain accurate data that can be used for daily reports.
o Prepare reports including briefing, daily activity, closing sheet & follow up.
o Positive and effective involvement in implementing the retail plan.
o Handling all paper work which is reported to the different company departments
o Responsible for the daily managing of staff and the assigning of duties.
o Managing and motivating team to increase sales and ensure efficiency.
o Analyzing sales figures and forecasting future sales.
o Using information technology to record sales figures, for data analysis and forward planning.
o Maintaining awareness of market trends and monitoring local competitors.
o Maintaining accurate records of all pricings, sales, and activity reports.

Customer service representative in etisal one of the best telecommunication companies and worked in DQ 181(off shoring account) for etisalat emirates.

o Handling customers in a totally professional way and achieve customer satisfaction.
o Dealing with different nationalities Emirati, Indian, Philippines and English customers and know how to deal every one.
o High marks through the evaluation period after training.

Worked in (W Promote) project the highest in Ameco Tech and the project is about Selling and up selling advertising through search engine optimization ( Google and Yahoo ) to American companies.

o After the training period I got nominated to join the team of the month in Ameco due to high marks in exams and testing calls.