Retail Area supervisor
Sky Distribution
مجموع سنوات الخبرة :17 years, 11 أشهر
• Maintain and increase sales of the company.
• Reaching the targets and goal sets for the area.
• Establish, maintain and expand the customer base.
• Serving the needs of existing customers.
• Increase business opportunities through various routes to market.
• Setting sales targets for individual reps and the team as whole.
• Monitoring team`s performance and motivating them to reach targets.
• Compiling and analyzing sales figures.
• Collecting customer feedback and market research.
• Reporting to Head Of Retail .
• Keeping up to date with products competitors.
Responsiple for all retail operations related to the branch.
Managing staff .
Training the branch's staff for the new models.
Monitor every single step at the store.
• Coordinating the sales team by managing schedules, filing important documents and communicating relevant information.
• Ensuring the adequacy of sales-related equipment or material.
• Responding to complaints from customers and give after-sales support when requested.
• Handle the processing of all orders with accuracy and timeliness.
• Monitor all the team`s progress, identify shortcoming and propose improvements.
• Ensure adherence to laws and policies.
• Deal directly with customers and respond promptly to their inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Organize workflow to meet customer timeframes.
• Keep records of customer interactions and transactions.
• Prepare and distribute customer activity reports.
• Communicate and coordinate with internal departments.
• Provide feedback on the efficiency of the customer service process.
• Cultivate relationships with traditional and new media.
• Facilitate mutual understanding between organization and the public.
• Collaborate with senior- level executives to develop A PR and media relations strategy tied to specific verticals and events throughout the year to secure coverage in relevant publications, set strategy, goals and budget.