Buseniss Develoment Manager
Skipp
Total years of experience :10 years, 2 Months
• Develop the Food and Non-Food verticals with providing creative ideas in terms of improving the front-end of the application
• Set a plan and strategies for the targeted vendors on regionals wise.
• Analyzing reports for the non-food verticals performance
• Support development of funding and partnership proposals and sponsorship
contracts. Develop partnership and sponsorship processes/protocols.
• Lead and manage sponsorship sales and contract execution and fulfillment for
events and assets (playbooks, webinars, etc.). Coordinate with subcontractors
and consultants to execute contracts, as applicable.
• Provide high-quality customer service approach; maintain positive, professional,
and engaged relationships with partners and sponsors.
• Continually research and identify new potential partners/sponsors and
opportunities to enhance existing relationships.
• Managing daily tasks plan and supervise the task distribution among the team to ensure work accuracy
• Developing, Analysing, and updating the partner operations reports with advantages and disadvantages.
• Share and apply new suggestions and ideas to improve the overall performance of the department.
• Provide high-quality customer service approach; maintain positive, professional,
and engaged relationships with partners and sponsors.
Giving Information about product’s features
• One to One meeting with every agent in my team for any issue or fatal error to teach him on the
system. (Daily basis).
-Monitoring CS Workflow per shift
-Handling all escalated call from the customers and doing the needful. (Daily basis), Answering and doing the needful for restaurants regarding bad orders inquiries. (Daily basis), update the agents’ requests (Credit & inquiries) .(Daily basis)One to One meeting with every agent in your team for any issue or fatal error to teach him on the system.(Daily basis)
-Adjust the customer credit as per the order status. (Daily basis)
-Updating Agent Details (Details, Sick Leaves, Tardy login, etc)
-Replying CS Emails from restaurants or customers and other departments & info@trycarriage.com.
- Acting as Agent in our peak time if needed.
-Update the restaurant numbers on the system for every single new restaurant. (Daily basis)
-Sending Agents’ mistakes to quality & deduction requests to Admin.
-Sending a weekly shortage calculation sheet
- CS weekly schedule.(Weekly basis)
- Supervised kitchen and service staff of 37 people and ensured
proper event set-up, food preparation. Kitchen clean-up and
proper shutdown.
- Checked temperatures of freezers, refrigerators, and heating
equipment to ensure proper functioning
- Inspected food preparation areas to ensure safe and sanitary
food-handling practices
- Meet, greeted and encouraged feedback from customers and
used feedback to implement positive changes within the
restaurant.
- Correctly calculated inventory and ordered appropriate supplies
Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.Assists in VIP’s arrival departure in absence of guest relation officers.Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.Assists in sending guest messages or faxes.
Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows.Assists in handling room lock problems.Prepares and checks for VIP’s arrival and escorts guests to rooms.Co-ordinates with all departments concerned in order to maintain Front Office functions properly.Operates the front office computer system in order to assist front office attendant. Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.Assists reception, business centre, cashier, concierge and bell captain during they are busy.Answers guests inquires, handles complaints and attend to the needs of the guests.
Approves and sign for allowances, rebates etc., as required by Front Office Cashier.Motivates and maintains good staff relations.Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. responsible for front office operation during the absence of Front Office Manager.0 discuss all matters that needed to follow up with the next shift Reception Manager.
1. Scan goods and collect payments
2. Issue receipts, refunds, change or tickets
3. Redeem stamps and coupons
4. Make sales referrals, cross-sell products and introduce new ones
5. Resolve customer complaints, guide them and provide relevant information
6. Greet customers when entering or leaving establishments
7. Maintain clean and tidy checkout areas
8. Keep reports of transactions
9. Bag, box or wrap packages
10. Pleasantly deal with customers to ensure satisfaction
Hotel Management Diploma combines hands-on hospitality courses, rooms division, reception,restaurant
Bachelor of Laws program offers general studies in law, as well as preparation for further graduate