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Ismail Issa, Enterprise Content Management Technical Consultant

Ismail Issa

Enterprise Content Management Technical Consultant·OneECM

United Arab Emirates

Bachelor's degree, Computer Science & Pure Math

Work experience

Total years of experience: 19 years, 9 months

Enterprise Content Management Technical Consultant

August 2011 - Present

OneECM

Dubai, United Arab Emirates

August 2011 - Present

1. Demonstrate a comprehensive understanding of the digital management, the content management and delivery space and how best to utilize company’s solutions to meet customer requirements.
2. Work in several of the technology areas necessary to fulfill the scope of a customer’s project
3. Play a critical role in ensuring the success of Vignette implementation projects by providing broad technical expertise and guidance to the project team.
4. Assist in analyzing customers’ business requirements and application objectives
5. Design, Develop, Deploy, Maintain, respond to and troubleshoot applications sufficient to meet service level agreements (SLA).
6. Research new technology and stay informed on technology changes related to Vignette’s solutions
7. Designs interfaces between the system being developed and other systems with which it will communicate by the client side
8. Participate in functional and technical design sessions as well as design system solutions using Object Oriented Design techniques that align with company standards and design database schemas to support the system object model where applicable
9. Assist pre-sales team with presentations and demonstrations for various ECM Solutions.
10. Conduct consultation on product requirements analysis for customers in order to propose the appropriate solution according to customer’s technical and business needs.
11. Perform technical/business training on various ECM solutions over customized projects to the customer

Company industry:
Business Consultancy Services
Job role:
Information Technology

Rating, Billing & Provisioning Systems Analyst

August 2010 - August 2011

Etisalat Misr

Cairo, Egypt

August 2010 - August 2011

1. Perform Integration operations between different BSCS technical components
2. Redesign & Implement the Billing - CMS - Tools environment to have separate environment for each Application / tool to facilitate troubleshooting
3. Implement health checks for the overall system and integration points with other system components
4. Analyzing Commercial & Customer Operation requests and products
5. Provide technical consultation related to Billing & Provisioning areas for different stake holders
6. Configure & Optimize billing and provisioning component in BSCS IX
7. Develop and assess EMA tools to handle different activation process through Java & DUB technologies
8. Work with commercial teams to analyze technical solutions for the required commercial products
9. Work with various client architects (integration architects, mediation, etc.) to ensure that the required services are provided.

Company industry:
Telecommunications
Job role:
Information Technology

Senior Software Engineer

January 2009 - August 2010

ITWorx, Egypt

Cairo, Egypt

January 2009 - August 2010

I was Responsible for planning, processing and performing all jobs in an efficient manner with no assistance from the supervisor and working closely with upper management. Also design and develop and...

Company industry:
IT Services
Job role:
Information Technology

Software Engineer

September 2006 - January 2009

ITWorx, Egypt

Cairo, Egypt

September 2006 - January 2009

Responsible for the implementation, development, configuration, installation, customization of Vignette based projects along with the responsible for the design and implementation of a variety of inte...

Company industry:
IT Services
Job role:
Information Technology

Education

South Valley University, Faculty Of Science

September 2006

September 2006

Bachelor's degree, Computer Science & Pure Math

Egypt

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

ECM
Expert
ECM
Expert
Java
Expert
Java
Expert
Web Development
Expert
Web Development
Expert
Entrepreneurship
Expert
Entrepreneurship
Expert
Startups
Expert
Startups
Expert
BSCS Billing System
Intermediate
BSCS Billing System
Intermediate
Portlet Development JSR-168
Beginner
Portlet Development JSR-168
Beginner
J2EE
Expert
J2EE
Expert
Consultancy Services
Intermediate
Consultancy Services
Intermediate
IT Business Development & Client Engagement
Intermediate
IT Business Development & Client Engagement
Intermediate
Oracle Database Design/Development
Intermediate
Oracle Database Design/Development
Intermediate
Vignette Portal/VCM 7.x & 8.x
Expert
Vignette Portal/VCM 7.x & 8.x
Expert
OpenText LiveLink
Intermediate
OpenText LiveLink
Intermediate
Web Development
Expert
Web Development
Expert
Java
Expert
Java
Expert
ECM
Expert
ECM
Expert
Startups
Expert
Startups
Expert
Entrepreneurship
Expert
Entrepreneurship
Expert

Languages

English

Expert

Arabic

Expert

Memberships

MySQL AB

MySQL Core Certification

November 2005

Oracle

Sun Certified Java Programmer

August 2006

Oracle

Sun Certified Web Component Developer

February 2008

Ericsson

BSCS Billing & Provisioning Training

July 2011