Ismail Kaawaase, Ag. Head ICT

Ismail Kaawaase

Ag. Head ICT

Tropical Bank Ltd

Location
Uganda
Education
Diploma, MCITP
Experience
19 years, 0 Months

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Work Experience

Total years of experience :19 years, 0 Months

Ag. Head ICT at Tropical Bank Ltd
  • Uganda - Kampala
  • My current job since September 2020

Responsible for providing leadership and direction in IT technical function and services including testing, staff training and development, and implementation and support of applications and any other identified software & hardware products in accordance with best practice IT principles, policies and procedures.

Manager Network Infrastructure and Hardware Maintenance at tropical bank
  • Uganda
  • My current job since August 2007

I hope to become a dependable and innovative professional and mature into an exemplary team leader, excellent and highly successful person in my career within the country and Worldwide.

Senior IT officer Tropical bank at Tropical bank
  • Uganda
  • January 2007 to February 2013

1. 2007 August: Senior IT officer Tropical bank

Projects: Globus (banking software), Internet banking, SMS banking, E-Tax, RIA money transfer, E-water, NSSF, VISA. SWIFT UPGRADE


Other responsibilities held are
⇒ Inspect new machines and Install operating systems and other Soft and hardware
⇒ Solve network problems in the bank and all branches in liaison with service desk staff
⇒ Configure & set-up new branches and ATM machines
⇒ Co-ordinate the day to day operations of the bank
⇒ Repair faulty computer hardware and also maintain all hardware and software inventory
⇒ Carry out regular back-up of the banking systems and Perform the banks close of business operations
⇒ Maintain the attendance system and produce daily attendance reports
⇒ Maintain voice recording system and produce reports when needed
⇒ Maintain and manage the PABX (Telephone) system for the bank
⇒ Monitor and produce monthly telephone usage reports
⇒ Monitor and maintain the banks cctv camera system
⇒ Maintain and monitor the banks Access control systems
⇒ Maintain and manage the Human resource software for staff (Cascade) and produce reports when needed
⇒ Configure, maintain the Anti-virus server and ensure that all clients have the latest anti-virus updates.
⇒ General user support
⇒ Train interns

Self at Self
  • Uganda
  • February 2006 to July 2007

2. 2006 to July 2007: I.T Field Work.
⇒ Pc repairs
⇒ Hardware & software maintenance
⇒ Configure new machines
⇒ Install SAN
⇒ Preventive maintenance

3. Jun 2005-2006: Trained with computer Point in the field of Information technology.
⇒ Dealing in repairs of computers, printers
⇒ Installation of Software and Hardware
⇒ Carry out preventive maintenance.
⇒ Network Installation
⇒ Customer support

Intern at Computer point
  • Uganda
  • May 2005 to August 2006

 Dealing in repairs of computers, printers
 Installation of Software and Hardware
 Carry out preventive maintenance.
 Network Installation
 Customer support

Education

Diploma, MCITP
  • at Aptech world wide
  • May 2013

Microsoft Certified IT Professional (MCITP)

Diploma, ITIL
  • at Aptech world wide
  • November 2012

Information Technology Infrastructure Library Foundation Management in IT service Management

Diploma, ISMS
  • at Uganda National Bureau of Standards
  • December 2010

ISO 27001:2005 based Information Security management system

Bachelor's degree, BA.Information technology
  • at Makerere University
  • July 2007

I hope to become a dependable and innovative professional and mature into an exemplary team leader, excellent, dependable and highly successful person in my career within the country and Worldwide.

Diploma, UACE
  • at East high school Ntinda
  • November 2003

UACE national award

Diploma, Computer applications & Internet
  • at Aptech
  • July 2003

received a certificate award of completion

High school or equivalent, UCE
  • at Kibuli Secondary School
  • January 2000

recieved a UCE national ward

Diploma, primary leaving Education
  • at Shimon Dem School
  • January 1996

received PLE AWARD

Specialties & Skills

System Maintenance
Computer Hardware Troubleshooting
Day to day Operations
Computer Repair
BANKING
BANKING SYSTEMS
BUSINESS OPERATIONS
CASCADE
CLIENTS
CONTROL SYSTEMS
MAINTENANCE

Languages

English
Expert

Memberships

Gomba Makerere University old students association
  • coordinate and mobilize people
  • August 2004

Training and Certifications

ISO 27001:2005 based Information Security management system (Certificate)
Date Attended:
April 2009
Valid Until:
October 2009
Certificate of accomplishment (Certificate)
Date Attended:
May 2001
Valid Until:
December 2003
foundation Certificate in IT Service Management (Certificate)
Date Attended:
September 2012
Valid Until:
November 2012
certificate of completion (Certificate)
Date Attended:
September 2012
Valid Until:
January 2013

Hobbies

  • Football
  • Swimming
  • Travelling
  • Documentaries