ismail mufeed

IT access to the customer.

• Order Booking and Order Modification.
• Customer profile management.
• Configuring all Cisco hardware and software as per customer needs.
• Resolving all customer queries.
• Investigate and resolve queries of customer related to production, shipping & delivery.
• Consistently meet supervisor’s expectations.

Bajaj Allianz General insurance Co. Ltd

Duration: 2011 - 2012 (12 months)
Role: Marketing Executive
Responsibility: • Renewing and issuing insurance through online as well as cover note book.
• Calculating premiums and establish payment method.
• Developing marketing strategies to compete with other individuals or companies who sell insurance.
• Explain features, advantages and disadvantages of various policies to promote sale of insurance.
• Manage, prepare and assess claims
• Ensure claims are settled in accordance with policy and company guidelines
• Promptly advise clients of decisions regarding claims
• Deny claims where applicable
• Suggested specific solutions to customer insurance problems
• Following up on scheduled premium payments, and sending necessary reminders.

Technical Skills
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• Responsible for creating & managing users, accounts, organizational units, group policy, share folders, etc. by using active directory service
• Folder sharing, offline folders and mapping a network drive.
• Disk management & Maintenance of Shared Data Disk.
• Installation of Server Operating Systems.
• VPN configuration and installation of software.
• Checking the Connectivity.
• Get indent of spare part of systems.
• Negotiation, communication, customer relations, follow up