إسماعيل سليم, Automotive Service Advisor Engineer

إسماعيل سليم

Automotive Service Advisor Engineer

Egyptian International Motors – Renault

البلد
مصر - القاهرة
التعليم
بكالوريوس, Mechanical Engineering
الخبرات
11 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 8 أشهر

Automotive Service Advisor Engineer في Egyptian International Motors – Renault
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ أكتوبر 2014

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Dealing with insurance companies (Car repair assays and repair approvals)

Work Shop Engineer في Egyptian International Motors – Renault
  • مصر - القاهرة
  • أكتوبر 2012 إلى سبتمبر 2014

• Diagnoses and identifies the malfunctions & the technical errors in the car and test it if necessary before proceeding with maintenance.
•Ensures that repairs are carried out within promised delivery time & estimated cost.
• Requesting the appropriate spare parts according to the faults and required maintenance.
• Distributes the jobs on the technical team according to the qualifications, responsibilities and technical skills inside the group and follow up with them
• Inspects & test drives vehicle on which repairs are performed.
• Returns those vehicles failing the quality control inspection to the technician who performed work.
• Provides the servicing technician with an accurate description of the reasons for returning the vehicle to them & assist/ guide him to solve the problem.

الخلفية التعليمية

بكالوريوس, Mechanical Engineering
  • في Zagazig University
  • يوليو 2012

Specialties & Skills

Communication Skills
Automotive
Automotive Repair
Customer Service
Automotive Engineering
Self-motivated
Microsoft Office
Team Leader
Work Under Pressure
Hard Worker.

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

العضويات

Egyptian Engineers Syndicate
  • Member
  • August 2012

التدريب و الشهادات

Automotive Mechanics (تدريب)
معهد التدريب:
Renault Egypt
Service Advisor Training (تدريب)
معهد التدريب:
Renault Egypt

الهوايات

  • Eating
  • Swimming
  • Reading