Automotive Service Advisor Engineer
Egyptian International Motors – Renault
Total years of experience :11 years, 8 Months
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Dealing with insurance companies (Car repair assays and repair approvals)
• Diagnoses and identifies the malfunctions & the technical errors in the car and test it if necessary before proceeding with maintenance.
•Ensures that repairs are carried out within promised delivery time & estimated cost.
• Requesting the appropriate spare parts according to the faults and required maintenance.
• Distributes the jobs on the technical team according to the qualifications, responsibilities and technical skills inside the group and follow up with them
• Inspects & test drives vehicle on which repairs are performed.
• Returns those vehicles failing the quality control inspection to the technician who performed work.
• Provides the servicing technician with an accurate description of the reasons for returning the vehicle to them & assist/ guide him to solve the problem.