Ismail Shelbaya

Assistant Team Leader à Juhayna Food Industries

• Egypte
• Je travaille ici depuis octobre 2012

IT Systems Administrator à juhayna

• Egypte - Le Caire
• Je travaille ici depuis janvier 2012

Technical Support Engineer

• mars 2008 à octobre 2012

for application and file servers.
• Managing Azure Active Directory users and policies.
• Managing Hyper-V.
• Managing Microsoft Exchange Online 365 (Email - Role - Groups - Users - OneDrive - Microsoft teams - Microsoft KAIZALA and the dashboard in office 365 admin portal.
• SharePoint designer 2013 & InfoPath (Create a template, create a workflow, and publish).
• Managing DNS - DHCP -, print server, File server.
• Install and configure servers, hardware, and software as prerequisite to support operating systems and applications.
• Monitoring local area network (LAN) Customers’ connections.
• Technical support for retails software applications (Handheld, KAIZALA, Soti MobiControl)
• Managing Symantec & Sophos Antivirus Applications.
• Configured and Managed fingerprint software and hardware (GET- Actatek - Galaxy System).
• Document Management System with Laserfiche.



Applications:
• Troubleshooting the Handled application.
• Support company employee’s users.
• Backups user’s profiles.
• Configure user’s mails.
• Configure SAP users.
• Configure & Manage Laserfiche archiving system.
• Configure & Manage fingerprint software and hardware

Technical Support à Global Knowledge Technologies

• Egypte
• janvier 2008 à janvier 2012

Responsible for the below Accounts:
•British American Tobacco
•Hawaii
•Juhayna Food Industries