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Ismail Ahmed-Ortiz, Chief Creative Officer

Ismail Ahmed-Ortiz

Chief Creative Officer·AO Creative Agency (AHMED-ORTIZ e.U.)

Austria

Bachelor's degree, European Economics and Entrepreneurship

Work experience

Total years of experience: 27 years, 0 months

Chief Creative Officer

March 2015 - Present

AO Creative Agency (AHMED-ORTIZ e.U.)

Austria

March 2015 - Present

RESPONSIBILITIES
- Chief Consultant
- Project management
- Creative Director

SPECIALIZATION
>> ADVERTISING: Web-design, social media management, corporate identity, brand development, marketing strategy, customer relations,
>> IT: ERP, CMS, e-commerce, app development, cloud systems, infrastructure
Company industry:
Advertising
Job role:
Management

IT Specialist

January 2012 - February 2015

ROCHE Diagnostics

Austria

January 2012 - February 2015

System administration, onsite IT/helpdesk

Employed through ITSDONE EDV Dienstleistungs GmbH an IT operations company based in Vienna.

www.itsdone.at
Company industry:
IT Services
Job role:
Information Technology

Project Manager, Partner

May 2007 - December 2011

ASSAD IT Premium Service

Austria

May 2007 - December 2011

Key account management (e.g.: Medox, Saudi Embassy, ...);
IT project management;
IT consultancy;
technical support (hosting, mail-services, web-services & solutions);
graphic design (corporate design, web-appearance)
Company industry:
IT Services
Job role:
Management

Operations Manager

May 2007 - May 2008

Gulf Medical Co.

Jeddah, Saudi Arabia

May 2007 - May 2008

Logistics (import of medical/technical equipment);
operations development (improvement of operational processes, implementation of new technologies);
assistance in tenders;
cooperation in certification with Saudi Food & Drug Authority
Company industry:
Medical Hospital
Job role:
Management

CEO

October 2004 - May 2007

ASSAD IT Premium Services

Austria

October 2004 - May 2007

Key account management (e.g.: Reiffeisen Informatik, McDonalds, ...);
IT project management;
IT consultancy;
technical support (hosting, mail-services, web-services & solutions);
graphic design (corporate design, web-appearance)
Company industry:
IT Services
Job role:
Management

Network Operations (Data Center)

October 2004 - May 2007

Reiffeisen Informatik

Austria

October 2004 - May 2007

handling all kind of services concerning data center clients (network, hardware, software and backup); escalation/alarm management; technical phone support; dealing with international clients (e.g. AT&T, bwin, Red Bull, Reiffeisen Bank, ...)
Company industry:
IT Services
Job role:
Information Technology

Customer Relations Manager

September 2003 - July 2004

YCN – yc Netzwerk & Kommunikation GmbH & Co KG

Austria

September 2003 - July 2004

Head of customer care center; achieving best service quality level of ISPs in Austria; HR (recruiting, skills training, individual development); de-escalation with key accounts; technical business customer support
Company industry:
Telecommunications
Job role:
Management

Acting Partner

December 2002 - August 2003

NOX information technology

Austria

December 2002 - August 2003

Sales key account management; technical support/services; graphic design
Company industry:
IT Services
Job role:
Management

Helpdek Engineer, Trainer

August 2002 - November 2002

Mobilkom Austria

Austria

August 2002 - November 2002

Technical customer support (inbound, 1st & 2nd level); product support; training of employees (communication & technical skills)
Company industry:
Telecommunications
Job role:
Support Services

Event Manager

August 2001 - September 2002

MAXIM Gastronomiebetriebs GmbH

Austria

August 2001 - September 2002

Event management; graphic design (advertisement)
Company industry:
Entertainment
Job role:
Design, Creative, and Arts

Business Customer Care

June 2002 - July 2002

Mercedes Benz

Austria

June 2002 - July 2002

Support of international and diplomatic clients of Mercedes Benz Wiesenthal
Company industry:
Automotive Dealership & Distributor
Job role:
Support Services

Software Tester and Trainer

April 2001 - June 2001

Erste Bank

Austria

April 2001 - June 2001

Project for implementing new banking software; software testing; training and support for bank employees on the new system
Company industry:
Banking
Job role:
Support Services

Supervisor, Help Desk Engineer

June 2000 - December 2000

MCN - Millennium Communication Network AG

Austria

June 2000 - December 2000

Supervision of Customer Care Center; Assistant of Manager; HR (recruitment, handling shift rotary, training); technical support (inbound, all levels);
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Secretary, Clerk

December 1999 - June 2000

ATP Ziviltechniker-AG

Austria

December 1999 - June 2000

Secretary of Project Management (building Austria's highest skyscraper); in charge of residential buildings; maintenance coordination;
Company industry:
Civil Engineering
Job role:
Secretarial

IT-Admin, Secretary

March 1999 - November 1999

Austrian Armed Forces

Austria

March 1999 - November 1999

Military training as Infantry Fighter (Private First Class); handling IT infrastructure of the department; secretary to the Colonel; Spokesperson of the soldiers
Company industry:
Military & Defense
Job role:
Information Technology

Trainee

December 1998 - February 1999

GMC Opel (Manpower)

Austria

December 1998 - February 1999

Trainee in quality control services for Opel General Motors
Company industry:
Automotive Dealership & Distributor
Job role:
Quality Control

Education

FH des bfi Wien

June 2015

June 2015

Bachelor's degree, European Economics and Entrepreneurship

Austria

EUROPEAN ECONOMY AND BUSINESS MANAGEMENT For futher information: http://www.fh-vie.ac.at/mobile_en/Degree-Programmes/Bachelor/European-Economy-and-Business-Management

Technikum Wien

March 2005

March 2005

Diploma,

Austria

2 semesters at Technikum Wien - Infomation & Communication Systems (Computer Science)

CCC

February 2005

February 2005

Diploma,

Austria

Advanced courses in Java & C++

Medical University Vienna

February 2002

February 2002

Diploma,

Austria

3 semesters at Medical University

Grammar School "Zirkusgasse"

June 1998

June 1998

High school or equivalent,

Austria

A-Levels (IT and geometry focus)

Skills

Project Management
Expert
Project Management
Expert
Consultancy
Expert
Consultancy
Expert
IT Solutions
Expert
IT Solutions
Expert
Microsoft Software
Expert
Microsoft Software
Expert
MS Windows
Expert
MS Windows
Expert
C
Beginner
C
Beginner
Adobe Flash
Intermediate
Adobe Flash
Intermediate
Pascal
Beginner
Pascal
Beginner
mySQL
Intermediate
mySQL
Intermediate
C++
Intermediate
C++
Intermediate
Unix
Beginner
Unix
Beginner
MS SharePoint
Intermediate
MS SharePoint
Intermediate
Linux
Intermediate
Linux
Intermediate
VB
Beginner
VB
Beginner
Adobe Illustrator
Expert
Adobe Illustrator
Expert
Graphic Design
Expert
Graphic Design
Expert
Adobe Dreamweaver
Intermediate
Adobe Dreamweaver
Intermediate
Lotus Notes
Intermediate
Lotus Notes
Intermediate
Adobe Photoshop
Expert
Adobe Photoshop
Expert
MS Server
Expert
MS Server
Expert
MS Office365
Intermediate
MS Office365
Intermediate
Adobe Indesign
Expert
Adobe Indesign
Expert
php
Intermediate
php
Intermediate
MS Office
Expert
MS Office
Expert
HTML
Intermediate
HTML
Intermediate
JAVA
Intermediate
JAVA
Intermediate
Microsoft Software
Expert
Microsoft Software
Expert
IT Solutions
Expert
IT Solutions
Expert
Consultancy
Expert
Consultancy
Expert
Project Management
Expert
Project Management
Expert
Graphic Design
Expert
Graphic Design
Expert

Languages

German

Native Speaker

English

Expert

French

Beginner

Arabic

Intermediate

Spanish

Intermediate