Ismat Alqam, Branch manager assistant

Ismat Alqam

Branch manager assistant

Curves

Location
Saudi Arabia - Khobar
Education
Bachelor's degree, Business administration
Experience
11 years, 7 Months

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Work Experience

Total years of experience :11 years, 7 Months

Branch manager assistant at Curves
  • Saudi Arabia - Riyadh
  • June 2011 to March 2014

Team leader
Preparing weekly/monthly reports
Schedule daily assignment program
Schedule weekly sales/assignment program
Request /Follow daily maintenance activities
Assure Customer satisfaction of service
Evaluate team members
Initiate material requests
Collect service payments & report to finance
Follow/resolve communications with related parties
Report member engagement & benefit
Liaise with hr department on team concerns
Implement company policies & targets
Assist management in sales strategies & team encouragement to achieve monthly target
Participate in management meetings

Marketing manager at Monther hait est.
  • Jordan - Amman
  • February 2003 to May 2008

manage and coordinate all marketing, advertising and promotional staff and activities
conduct market research to determine market requirements for existing and future products
analysis of customer research, current market conditions and competitor information
develop and implement marketing plans
manage the productivity of the marketing plans and projects
monitor, review and report on all marketing activity and results
determine and manage the marketing budget
deliver marketing activity within agreed budget

Administrator at Monther hait set.
  • Jordan - Amman
  • September 1999 to January 2003

recruiting, training and supervising junior staff, and delegating work
arranging meetings, taking minutes and keeping notes
invoicing
managing and maintaining budgets
liaising with staff in other departments and with external contacts
correspondence and documents
arranging travel and accommodation;
organising and storing paperwork, documents and computer-based information.
using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel

Education

Bachelor's degree, Business administration
  • at Philadelphia university
  • June 1998
High school or equivalent, High School Litrature stream
  • at Jabal Amman secondary school
  • June 1993

Specialties & Skills

Outlook
International Computing Driving Licence ICDL
Invoicing
Administration
Team management
Time management
Communication management

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

ICDL (Certificate)
Date Attended:
May 2004
Customer service (Training)
Training Institute:
Curves international
Date Attended:
August 2013
Duration:
16 hours
Guest production (Training)
Training Institute:
Curves international
Date Attended:
April 2012
Duration:
24 hours
Project management professional (Training)
Training Institute:
SAC for training & consulting
Date Attended:
September 2013
Duration:
35 hours
Sales (Training)
Training Institute:
Curves. International
Date Attended:
April 2012
Duration:
24 hours
Team management (Training)
Training Institute:
Curves international
Date Attended:
July 2013
Duration:
16 hours