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Ismith Ahamed, IT Support & Printer Service Technician

Ismith Ahamed

IT Support & Printer Service Technician·Al Katef IT Solutions,

United Arab Emirates

Higher diploma, Network

Work experience

Total years of experience: 2 years, 6 months

IT Support & Printer Service Technician

January 2026 - June 2026

Al Katef IT Solutions,

Abu Dhabi, United Arab Emirates

January 2026 - June 2026

servicing. LAN/Wi-Fi networks and assisted with
Installed drivers and network for Windows-based end with software and technical
Company industry:
IT Services

IT Support Technician

May 2024 - December 2025

Port City BPO (Private) Limited,

Colombo 1, Sri Lanka

May 2024 - December 2025

Provided Level 1 IT support for desktop, laptop, software, and network-related issues.
Installed, configured, and maintained Windows-based workstations.
Diagnosed and resolved hardware, software, and connectivity problems.
Supported LAN infrastructure and network troubleshooting activities.
Configured IP addressing, DNS, DHCP, and network settings.
Assisted in deployment and maintenance of routers, switches, printers, and workstations.
Performed preventive maintenance to ensure system reliability.
Maintained IT inventory and asset documentation.
Prepared technical reports and troubleshooting documentation.
Assisted users with remote support and technical guidance.
Company industry:
Accounting
Job role:
Information Technology

Creativity team members,BCAS

January 2024 - July 2025

British College of applied studies

Kalmunai, Sri Lanka •Hybrid

January 2024 - July 2025

Assisted in planning and organizing coding and programming events for
students.
Coordinated event activities and supported participant engagement.
Collaborated with team members to promote technical learning and innovation.
Contributed creative ideas for event planning, marketing, and execution.
Worked with industry professionals to conduct IT seminars and workshops.
Supported community technical assistance programs, including PC
troubleshooting and repair initiatives.
Company industry:
Primary, Prep, & Secondary School

Education

British College of Applied Studies

August 2025

August 2025

Higher diploma, Network

Sri Lanka

GPA (rating): Good

GPA (rating): Good

Developed a Smart Light Automation System using Arduino IoT Cloud, ESP8266, and Amazon Alexa App for remote control and automation. Built an Emotion-Based Music Recommendation System that recommends songs based on users' emotional states. Currently developing chatbots with interactive games and a reward/bounty system to enhance user engagement. Researching Ransomware Attack Detection Using Big Data Analytics using machine learning and big data technologies for cybersecurity threat detection. Designed and implemented secure network solutions by configuring TCP/IP, VLANs, NAT, routers, switches, servers, AAA security, NTP, Syslog, firewall rules, and site-to-site VPNs, while performing network troubleshooting and monitoring to ensure reliable connectivity,

British College of Applied Studies (BCAS)

January 2025

January 2025

High school or equivalent, Computing (Network Engineering)

Sri Lanka

British College of Applied Studies (BCAS), SriLanka.

January 2025

January 2025

High school or equivalent, Computing

Sri Lanka

Harvard University

January 2025

January 2025

Bachelor's degree, Cybersecurity

United States

Skills

COMPUTATIONAL MATHEMATICS
Intermediate
COMPUTATIONAL MATHEMATICS
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
NETWORK ROUTING
Intermediate
NETWORK ROUTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SWITCHER
Intermediate
SWITCHER
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
VIRTUAL LOCAL AREA NETWORK VLAN
Intermediate
VIRTUAL LOCAL AREA NETWORK VLAN
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DOMAIN NAME SYSTEM
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ENGINEERING
Intermediate
NETWORK ENGINEERING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK VIRTUALIZATION
Intermediate
NETWORK VIRTUALIZATION
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
Routing
Intermediate
Routing
Intermediate

Social profiles

Languages

English

Intermediate

Hindi

Beginner

Tamil

Native Speaker

Training and Certifications

Certifications
Social Media Design
CS50's Introduction to Cybersecurity
Network Addressing and Basic Troubleshooting
Networking Basics
Social Media Design
AI & Visual Communication Badge
Presentation Design
CS50's Introduction to Cybersecurity
Network Addressing and Basic Troubleshooting
Networking Basics
Network Addressing and Basic Troubleshooting | CERTIFICATE
Networking Basics | CERTIFICATE
hands-on troubleshooting workshop
Certificate Of Appreciation BCAS PC CLINIC Event
BTEC HND
Pearson UK BTEC Level 5 HND
Networking Courses

Hobbies and interests

Coding & Game development