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Ismith Ahamed, IT Support & Printer Service Technician

Ismith Ahamed

IT Support & Printer Service Technician·Al Katef IT Solutions,

United Arab Emirates

Higher diploma, Network

Work experience

Total years of experience: 2 years, 6 months

IT Support & Printer Service Technician

January 2026 - June 2026

Al Katef IT Solutions,

Abu Dhabi, United Arab Emirates

January 2026 - June 2026

Provided on-site and remote IT supportfor desktop computers, laptops, printers, and
networkdevices.
Installed, configured, and troubleshot HP, Canon, Kyocera, Konica Minolta, Sharp, OKI,
and Develop printers.
Performed printer maintenance, toner replacement, cartridge refilling, and preventive
servicing.
Diagnosed and resolved hardware, software, and printer connectivity issues.
Configured printers on LAN/Wi-Fi networks and assisted users with printing problems.
Installed printer drivers and configured network printing for Windows-based systems.
Supported end users with software installation, system configuration, and technical
troubleshooting.
Maintained IT assets, printer inventory, and service documentation.
Assisted with networktroubleshooting including IP addressing, DNS, DHCP, and printer
sharing.
Ensured timely resolution ofcustomer support requests while maintaining excellent
customer service.
Company industry:
IT Services

IT Support Technician

May 2024 - December 2025

Port City BPO (Private) Limited,

Colombo 1, Sri Lanka

May 2024 - December 2025

Provided Level 1 IT support for desktop, laptop, software, and network-related issues.
Installed, configured, and maintained Windows-based workstations.
Diagnosed and resolved hardware, software, and connectivity problems.
Supported LAN infrastructure and network troubleshooting activities.
Configured IP addressing, DNS, DHCP, and network settings.
Assisted in deployment and maintenance of routers, switches, printers, and workstations.
Performed preventive maintenance to ensure system reliability.
Maintained IT inventory and asset documentation.
Prepared technical reports and troubleshooting documentation.
Assisted users with remote support and technical guidance.
Company industry:
Accounting
Job role:
Information Technology

Creativity team members,BCAS

January 2024 - July 2025

British College of applied studies

Kalmunai, Sri Lanka •Hybrid

January 2024 - July 2025

Assisted in planning and organizing coding and programming events for
students.
Coordinated event activities and supported participant engagement.
Collaborated with team members to promote technical learning and innovation.
Contributed creative ideas for event planning, marketing, and execution.
Worked with industry professionals to conduct IT seminars and workshops.
Supported community technical assistance programs, including PC
troubleshooting and repair initiatives.
Company industry:
Primary, Prep, & Secondary School

Education

British College of Applied Studies

August 2025

August 2025

Higher diploma, Network

Sri Lanka

GPA (rating): Good

GPA (rating): Good

Developed a Smart Light Automation System using Arduino IoT Cloud, ESP8266, and Amazon Alexa App for remote control and automation. Built an Emotion-Based Music Recommendation System that recommends songs based on users' emotional states. Currently developing chatbots with interactive games and a reward/bounty system to enhance user engagement. Researching Ransomware Attack Detection Using Big Data Analytics using machine learning and big data technologies for cybersecurity threat detection. Designed and implemented secure network solutions by configuring TCP/IP, VLANs, NAT, routers, switches, servers, AAA security, NTP, Syslog, firewall rules, and site-to-site VPNs, while performing network troubleshooting and monitoring to ensure reliable connectivity,

British College of Applied Studies (BCAS)

January 2025

January 2025

High school or equivalent, Computing (Network Engineering)

Sri Lanka

British College of Applied Studies (BCAS), SriLanka.

January 2025

January 2025

High school or equivalent, Computing

Sri Lanka

Harvard University

January 2025

January 2025

Bachelor's degree, Cybersecurity

United States

Skills

COMPUTATIONAL MATHEMATICS

Intermediate

DYNAMIC HOST CONFIGURATION PROTOCOL DHCP

Intermediate

NETWORK ROUTING

Intermediate

OPERATIONS

Intermediate

SWITCHER

Intermediate

CUSTOMER SUPPORT

Intermediate

PROBLEM SOLVING

Intermediate

SYSTEM ADMINISTRATION

Intermediate

VIRTUAL LOCAL AREA NETWORK VLAN

Intermediate

INSTALLATION

Intermediate

TROUBLESHOOTING PROBLEM SOLVING

Intermediate

COMPUTER SYSTEMS

Intermediate

DOMAIN NAME SYSTEM

Intermediate

INFORMATION TECHNOLOGY

Intermediate

NETWORK ADMINISTRATION

Intermediate

NETWORK ENGINEERING

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

NETWORK VIRTUALIZATION

Intermediate

TCP IP

Intermediate

TECHNICAL SUPPORT

Intermediate

Routing

Intermediate

Social profiles

Languages

English

Intermediate

Hindi

Beginner

Tamil

Native Speaker

Training and Certifications

Certifications
Social Media Design
Presentation Design Canva AI & Visual Communication Badge
Graphic Design Essentials
Active Participant in IT Workshops and Technical Troubleshooting Events
Certificate of Appreciation – BCAS PC Clinic Event
Network Addressing and Basic Troubleshooting
Networking Basics
CS50's Introduction to Cybersecurity
Social Media Design
CS50's Introduction to Cybersecurity
Network Addressing and Basic Troubleshooting
Networking Basics
Social Media Design
AI & Visual Communication Badge
Presentation Design
CS50's Introduction to Cybersecurity
Network Addressing and Basic Troubleshooting
Networking Basics
Network Addressing and Basic Troubleshooting | CERTIFICATE
Networking Basics | CERTIFICATE
hands-on troubleshooting workshop
Certificate Of Appreciation BCAS PC CLINIC Event
BTEC HND
Pearson UK BTEC Level 5 HND
Networking Courses

Hobbies and interests

Coding & Game development