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ISRA ABDELRAHAMAN ABDALLA ELKHIDIR , **Telesales Agent**

ISRA ABDELRAHAMAN ABDALLA ELKHIDIR

**Telesales Agent**·Centro CDX,

Egypt

Bachelor's degree, Bachelor of law

Work experience

Total years of experience: 3 years, 3 months

**Telesales Agent**

January 2024 - November 2024

Centro CDX,

Cairo, Egypt

January 2024 - November 2024

• Utilized strong communication skills to engage potential clients and effectively present legal services.
• Developed persuasive arguments to highlight the benefits of legal assistance, fostering trust and rapport with clients.
• Achieved a high conversion rate by actively listening to client needs and addressing their concerns with tailored solutions.
• Collaborated with team members to strategize and implement outreach initiatives, enhancing overall customer engagement.
• Demonstrated attention to detail in documenting client interactions, ensuring accurate records for follow-up and case management.
• Cultivated a proactive approach to problem-solving, essential for supporting legal processes and client inquiries.

Company industry:
Business Process Outsourcing (BPO)

**Customer Support Agent**

December 2023 - January 2024

Future Contact Center,

Egypt

December 2023 - January 2024

• Managed inbound customer inquiries, delivering accurate information and effectively resolving concerns to enhance client satisfaction.
• Developed strong interpersonal communication skills, essential for fostering positive relationships in legal client interactions.
• Demonstrated ability to analyze complex issues and provide tailored solutions, a critical skill in legal support roles.
• Collaborated with diverse teams to streamline processes, showcasing adaptability and teamwork in high-pressure environments.
• Cultivated a detail-oriented approach, ensuring thorough documentation and follow-up, vital for paralegal tasks.

Company industry:
Telemarketing

**Junior Lawyer**

January 2022 - January 2023

Ali Gailoub & Samia Elhashimi Advocates

Egypt

January 2022 - January 2023

• Assisted in drafting and reviewing contracts, ensuring adherence to relevant laws and regulations.
• Supported clients in various legal proceedings, contributing to successful outcomes.
• Conducted thorough legal research to inform contract interpretation and effective dispute resolution.
• Provided valuable advice on compliance and regulatory requirements, helping clients mitigate risks effectively.
• Collaborated with legal teams to enhance operational efficiency and improve client service delivery.
• Developed strong organizational skills in managing case files and documentation, ensuring accuracy and accessibility.

Company industry:
Sales Outsourcing

**Junior Lawyer**

January 2021 - January 2021

Essamaldeen Abdalhafeez Almadani

Khartoum, Sudan

January 2021 - January 2021

• Assisted in drafting and organizing legal briefs, pleadings, and affidavits to ensure comprehensive litigation support.
• Conducted thorough evidence gathering and collaborated closely with attorneys to formulate effective case strategies.
• Facilitated arbitration and mediation processes in commercial disputes, enhancing resolution efficiency and client satisfaction.
• Developed strong research skills to support case preparation and legal analysis, contributing to successful outcomes.
• Maintained meticulous case files and documentation, ensuring compliance with legal standards and deadlines.
• Demonstrated a proactive approach in supporting attorneys, improving workflow and case management processes.

Company industry:
Law Firm

**Legal Intern**

March 2018 - March 2019

Ombudsman, Sudan Public Chamber of Grievances

Khartoum, Sudan

March 2018 - March 2019

• Supported the legal team in reviewing and analyzing legal grievances and compliance reports to ensure adherence to regulations.
• Conducted thorough legal research on statutes, case law, and regulations, enhancing case preparation and strategy.
• Drafted clear and concise reports and legal correspondence, improving communication with clients and stakeholders.
• Collaborated with attorneys to organize case files and maintain accurate documentation, contributing to efficient case management.
• Developed a strong understanding of legal terminology and procedures, positioning myself as a valuable asset in a paralegal role.

Company industry:
Other Business Support Services

Education

Al Neelain University

October 2017

October 2017

Bachelor's degree, Bachelor of law

Sudan

AL Zohoor High School

July 2013

July 2013

High school or equivalent, Two

Sudan

Skills

ARBITRATION
Intermediate
ARBITRATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONTRACT DRAFTING
Intermediate
CONTRACT DRAFTING
Intermediate
DISPUTE RESOLUTION
Intermediate
DISPUTE RESOLUTION
Intermediate
LEGAL KNOWLEDGE
Intermediate
LEGAL KNOWLEDGE
Intermediate
LITIGATION SUPPORT
Intermediate
LITIGATION SUPPORT
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
Legal Review
Intermediate
Legal Review
Intermediate
Legal Affairs
Expert
Legal Affairs
Expert
Legal Writing
Intermediate
Legal Writing
Intermediate
Legal Advice
Intermediate
Legal Advice
Intermediate
Civil Law
Expert
Civil Law
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Law
Expert
Law
Expert
Administration
Intermediate
Administration
Intermediate
Sales
Intermediate
Sales
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Memberships

Sudan Bar Association

Participant

December 2020

Training and Certifications

Certifications
Engineering Arbitration in Construction Contract Disputes
Advanced Course in Arbitration
Introductory Course in Arbitration in Investment Disputes
Legal Profession Examination Certificate
Sudan Bar Admission – Lawyer License

Hobbies

  • Volunteering
    I volunteered online in UNV Platform with UNIC Manama. Bahrain to support a social media campaign in amplyfing the 80 anniversary of UN.