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تم إلغاء حظر المستخدم بنجاح
اسراء عبدالرحمن عبدالله الخضر , **Telesales Agent**

اسراء عبدالرحمن عبدالله الخضر

**Telesales Agent**·Centro CDX,

مصر

بكالوريوس, Bachelor of law

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 3 أشهر

**Telesales Agent**

يناير 2024 - نوفمبر 2024

Centro CDX,

القاهرة، مصر

يناير 2024 - نوفمبر 2024

• Utilized strong communication skills to engage potential clients and effectively present legal services.
• Developed persuasive arguments to highlight the benefits of legal assistance, fostering trust and rapport with clients.
• Achieved a high conversion rate by actively listening to client needs and addressing their concerns with tailored solutions.
• Collaborated with team members to strategize and implement outreach initiatives, enhancing overall customer engagement.
• Demonstrated attention to detail in documenting client interactions, ensuring accurate records for follow-up and case management.
• Cultivated a proactive approach to problem-solving, essential for supporting legal processes and client inquiries.

مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية

**Customer Support Agent**

ديسمبر 2023 - يناير 2024

Future Contact Center,

مصر

ديسمبر 2023 - يناير 2024

• Managed inbound customer inquiries, delivering accurate information and effectively resolving concerns to enhance client satisfaction.
• Developed strong interpersonal communication skills, essential for fostering positive relationships in legal client interactions.
• Demonstrated ability to analyze complex issues and provide tailored solutions, a critical skill in legal support roles.
• Collaborated with diverse teams to streamline processes, showcasing adaptability and teamwork in high-pressure environments.
• Cultivated a detail-oriented approach, ensuring thorough documentation and follow-up, vital for paralegal tasks.

مجال الشركة:
التسويق عبر الهاتف

**Junior Lawyer**

يناير 2022 - يناير 2023

Ali Gailoub & Samia Elhashimi Advocates

مصر

يناير 2022 - يناير 2023

• Assisted in drafting and reviewing contracts, ensuring adherence to relevant laws and regulations.
• Supported clients in various legal proceedings, contributing to successful outcomes.
• Conducted thorough legal research to inform contract interpretation and effective dispute resolution.
• Provided valuable advice on compliance and regulatory requirements, helping clients mitigate risks effectively.
• Collaborated with legal teams to enhance operational efficiency and improve client service delivery.
• Developed strong organizational skills in managing case files and documentation, ensuring accuracy and accessibility.

مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات

**Junior Lawyer**

يناير 2021 - يناير 2021

Essamaldeen Abdalhafeez Almadani

الخرطوم، السودان

يناير 2021 - يناير 2021

• Assisted in drafting and organizing legal briefs, pleadings, and affidavits to ensure comprehensive litigation support.
• Conducted thorough evidence gathering and collaborated closely with attorneys to formulate effective case strategies.
• Facilitated arbitration and mediation processes in commercial disputes, enhancing resolution efficiency and client satisfaction.
• Developed strong research skills to support case preparation and legal analysis, contributing to successful outcomes.
• Maintained meticulous case files and documentation, ensuring compliance with legal standards and deadlines.
• Demonstrated a proactive approach in supporting attorneys, improving workflow and case management processes.

مجال الشركة:
مكاتب المحاماة

**Legal Intern**

مارس 2018 - مارس 2019

Ombudsman, Sudan Public Chamber of Grievances

الخرطوم، السودان

مارس 2018 - مارس 2019

• Supported the legal team in reviewing and analyzing legal grievances and compliance reports to ensure adherence to regulations.
• Conducted thorough legal research on statutes, case law, and regulations, enhancing case preparation and strategy.
• Drafted clear and concise reports and legal correspondence, improving communication with clients and stakeholders.
• Collaborated with attorneys to organize case files and maintain accurate documentation, contributing to efficient case management.
• Developed a strong understanding of legal terminology and procedures, positioning myself as a valuable asset in a paralegal role.

مجال الشركة:
خدمات الدعم التجاري الأخرى

التعليم

Al Neelain University

أكتوبر 2017

أكتوبر 2017

بكالوريوس، Bachelor of law

السودان

AL Zohoor High School

يوليو 2013

يوليو 2013

الثانوية العامة أو ما يعادلها، Two

السودان

Skills

ARBITRATION
Intermediate
ARBITRATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONTRACT DRAFTING
Intermediate
CONTRACT DRAFTING
Intermediate
DISPUTE RESOLUTION
Intermediate
DISPUTE RESOLUTION
Intermediate
LEGAL KNOWLEDGE
Intermediate
LEGAL KNOWLEDGE
Intermediate
LITIGATION SUPPORT
Intermediate
LITIGATION SUPPORT
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
Legal Review
Intermediate
Legal Review
Intermediate
Legal Affairs
Expert
Legal Affairs
Expert
Legal Writing
Intermediate
Legal Writing
Intermediate
Legal Advice
Intermediate
Legal Advice
Intermediate
Civil Law
Expert
Civil Law
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Law
Expert
Law
Expert
Administration
Intermediate
Administration
Intermediate
Sales
Intermediate
Sales
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Call Center
Expert
Call Center
Expert
Customer Care
Expert
Customer Care
Expert
Microsoft Office
Expert
Microsoft Office
Expert

حسابات مواقع التواصل الاجتماعي

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

العضويات

Sudan Bar Association

Participant

December 2020

التدريب و الشهادات

الشهادات
Engineering Arbitration in Construction Contract Disputes
Advanced Course in Arbitration
Introductory Course in Arbitration in Investment Disputes
Legal Profession Examination Certificate
Sudan Bar Admission – Lawyer License

الهوايات والاهتمامات

Volunteering

I volunteered online in UNV Platform with UNIC Manama. Bahrain to support a social media campaign in amplyfing the 80 anniversary of UN.