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Isra Elkhidir , Telesales Agent

Isra Elkhidir

Telesales Agent·Xceed

Egypt

Bachelor's degree, Nutrition

Work experience

Total years of experience: 2 years, 3 months

Telesales Agent

October 2024 - November 2025

Xceed

Fujairah, United Arab Emirates

October 2024 - November 2025

• Handled inbound calls from customers requesting membership
cancellation.
• Applied retention strategies to maintain customer subscriptions
and reduce churn.
◦ Communicated service value clearly and addressed customer
concerns efectively.
• Demonstrated strong persuasion, negotiation, and problem
solving skills.
• Maintained accurate records of customer interactions and out
comes.

Company industry:
Call Centers & Customer Care Outsourcing

Outbound Sales Representative

January 2024 - January 2024

Advanced Accounting System

Cairo, Egypt

January 2024 - January 2024

• Conducted outbound calls to potential customers to introduce and pro
mote Medicare insurance plans.
• Explained plan benefits and answered customer questions in a clear
and professional manner.
• Identified customer needs and matched them with suitable insurance
options.
• Achieved daily call targets and contributed to lead generation and sales
eforts.

Company industry:
Accounting

Customer Service Representative

January 2022 - December 2022

Teleperformance - UPS

Cairo, Egypt

January 2022 - December 2022

• Provided accurate information about company services to cus
tomers.
◦ Handled customer inquiries, complaints, and problem resolu
tion.
◦ Tracked shipments and coordinated service requests.
◦ Maintained accurate customer records and data entry.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Ahfad University For Women

February 2022

February 2022

Bachelor's degree, Nutrition

Sudan

Skills

BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Beginner

Arabic

Beginner

Japanese

Beginner

Training and Certifications

Certifications
Customer Service & Compliance Training Certifications

Hobbies and interests

Singing
Reading