Esraa aqrbawee, Sales Executive

Esraa aqrbawee

Sales Executive

CMA CGM

Lieu
Émirats Arabes Unis
Éducation
Diplôme, English literature
Expérience
5 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 7 Mois

Sales Executive à CMA CGM
  • Jordanie - Amman
  • octobre 2019 à novembre 2020

 Market updates, information to be updated sales team
 Customer Service to identify lost business and to push pricing to regain lost business
Ø Monitor drop in transshipment volumes and secure lost volumes by addressing messages to agents, customers, pricing

customer service specialist à CMA CGM
  • Jordanie - Amman
  • mai 2016 à septembre 2019

 Prepare daily booking sheet for customer service dept. and submit to management
 Maintain up to date customer calls list, call list basis last 1 year load data
 Call all customers as per customer call list (Daily Call)
 Prepare and keep last 8 voyages and 6 months averages for daily ref
 Keep record of tender customers, corporate, floating customers for follow-up
 Prepare up to date vessel positions and schedule update
 Distribute vessel schedule to customers
 Prepare booking CBF in the system for designated vessels
 CBF circulation to start 6 days prior ETA 6-5-4-3-2-1 basis (TRADE/OPS/PRICING)
 Familiarize MLO codes and ensure booking entered using right MLO code
 Check JV CBF and check JV partner loading after each sailing
 Space v/s actual booking to be readily available for SALES verification
 OOG/IMCO or any other special equipment acceptance to be done after completing the procedures and with OPS approval
 Space Vs Load utilization report to be maintained (understand the vessel utilizations)

Teacher Assistant à Madar International School
  • Jordanie - Amman
  • janvier 2015 à décembre 2015

English Teacher Assistant

Éducation

Diplôme, English literature
  • à Arab Community College
  • juillet 2015

Specialties & Skills

Booking
Tutoring
Sales Support
Client Service
Expert Customer Service
Active Listening
Problem Solving
Delegation
Excellent Communication.
Time Management
Leadership
Knowledge

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

Managing meetings (Certificat)
Valide jusqu'à:
January 2017
Time Management (Certificat)
Date de la formation:
July 2017
Quality Management System Auditor (QMSA) (Certificat)
Date de la formation:
September 2017
Problem Solving and decision making (Certificat)
Date de la formation:
September 2017
Effective communication (Certificat)
Date de la formation:
January 2019
Certified Customer Service Professional (CCSP) (Certificat)
Date de la formation:
March 2019
ISO 9001:2015 Transition (Formation)
Institut de formation:
JORDAN ACADEMYFOR MARITIME STUDIES
Date de la formation:
October 2017
sales and customer service development program (Formation)
Institut de formation:
BUTTER BUSINESS
Date de la formation:
June 2019
internal quality auditing (Formation)
Institut de formation:
ENGINEERING AND MANAGEMENT CONSULTANTS
Date de la formation:
May 2017
quality management system (Formation)
Institut de formation:
ENGINEERING AND MANAGEMENT CONSULTANTS
Date de la formation:
May 2017
The Art of Dealing with People (Formation)
Institut de formation:
TRIPLE 1 STUDIO
Date de la formation:
May 2017
Step UP (Formation)
Institut de formation:
TRIPLE 1 STUDIO
Date de la formation:
July 2018

Loisirs

  • cooking
  • traveling