Customer Care Officer
Mainstreet Bank Ltd
Total years of experience :6 years, 1 Months
Managed and supported bank customer support, sales and general operations with high attention to service
quality, performance goals and compliance.
Achieved and maintained reputation for outstanding customer services in responding to customer inquiries
in service information, account management and problem resolution.
Improved customer service team and operational efficiency and productivity with hands on training and
performance guidance.
Assisted existing and new clients with purchase and setup of internet connection and Pay TV dish services.
Contributed to revenue growth through development and maintenance of loyal business to business
relationships generating referrals and repeat business.
Drove lead generation and increased sales with continuous promotion and education of Pay TV advantages
and product offerings.
Resolved hardware and software related incidences.
Developed, trained and managed two sub-distributors to sell products within territory.
Tracked inventory to identify and ensure fulfillment of departmental needs.
Introduced cost effective solutions and process improvements to re-organize and increase department
efficiency.
Coordinated timely deliveries, managed mailroom operations, supervised support staff, managed fleet
operations, and maintained shipment, supply and delivery logs.
Handled all aspects of procurement and distribution, including input and control of all accounting and
HI G HLIGHTS
Increased annual revenue by 83% by creating effective strategies to expand existing customer services.
Slashed payroll/benefits administration costs 30% by re-negotiating pricing and fees without sacrificing
continuation and quality of services.
Improved service delivery turnaround time and prevented loss of key accounts through proactive research
and resolution of client conflicts.
Cross-sold services at rate of 30%, upgrading customers to different plans and product packages.
courses: Oracle Certified Professional, 2008
ED UCATION & C REDENTIALS