Israel Silvestre

Aspire Zone Foundation Doha, Qatar, November 2012 - Present
IT Service Desk Analyst - Aspire Zone Foundation

• Provides support via any communication means (remote access, VOIP, and chat support) to Aspire Zone foundation different SBU (Aspire Academy, Aspetar, Aspire Zone, President's Office) . Deals with handling L1 support to user, handling their concern and legal matters that needs assistance with Aspire Management.
• Participate on team projects, individual assignment and ensure to meet the deadline. Report any development and issues related to the project to immediate IT superiors for proper handling and updates.
• Coordinate with other IT department whenever the assistance is needed to resolve any issue or needs via physical assistance or server related.
• Provide detailed reports on progress, updates and other related issues to fellow co-workers, immediate IT supervisor and IT manager for further assistance or advice.

Petron Corporation San Miguel Head Office Complex, Mandaluyong City May 2009 - October 2012
IT Field Coordinator - POS Automation Project/Petron Loyalty Card Program

• Overall Responsibility of implementing POS Automation and Petron Loyalty Card Program on assigned Service Station and coordinate activities, updates, and issues to Petron Management and the Service Station Dealer/Staff.
• Prepare asset documents and ensure that these are tagged on POS hardware and recorded in Petron System; Also initial data sent to and from the service station are ensured to be correct and complete.
• Participate in training of dealer and staff on how to be familiar with the POS Systems (Includes reports, system troubleshooting, and transcend their manual operation procedure to full automation) . Also ensure that each service station is connected to the Petron Head Office (RHO) . Field work deployment and able to travel to different stations nationwide whenever needed or appointed by the Head Office.

• Provide remote and phone support to dealers and stations, either needs assistance for reports or software and technical related concern and problem. Ensures dealers are well informed and the head office as well of latest update regarding the issue and concern. Close ticket and inform head office of any changes.

• Highly knowledgeable of the existing POS system and confidently able to provide necessary reports of any changes from software or hardware.

• Assist the data warehousing department on checking data and back up files (using SAP)

Mind Dragon Consultancy Firm Malolos, Bulacan, March 2008 - April 2009
IT Helpdesk Support Analyst - Gowireless INC

• Provides support via any communication means (remote access, VOIP, and chat support) to Gowireless INC stores across the USA. Install, troubleshoot and upgrade software to POS, Back office computers, and store printers. Ensure the store's urgent needs is satisfied and give friendly advice to avoid this kind of issues.
• Participate on team projects, individual assignment and ensure to meet the deadline. Report any development and issues related to the project to immediate IT superiors for proper handling and updates.
• Coordinate with other IT department whenever the assistance is needed to resolved any issue or needs of Gowireless INC stores across the USA, also keep the stores updated on any progress till the issue is completely resolved.
• Provide detailed reports on progress, updates and other related issues to fellow co-workers, immediate IT supervisor and IT manager for further assistance or advice.

TOUCH SOLUTIONS INC., San Juan Metro, Manila, July 2007- January 2008
Technical Support Associate, Red Hat Service Division - IT Technical Position

• Conferred with different units/offices to determine computer hardware services requirement and computer needs. Receive and assemble all acquired computers.
• Implemented and executed various new designed software and hardware for enhancing the efficiency level for data collection, data testing and process control measures.
• Apply the same theory for improving the experimental data collection, such as project summaries and system documentation, PC Audit of all System units necessary for Annual, semi-annual reports.
• Provides off-site and on-site technical support to clients as well as project updates to clients and to the company's management and sales force
• Remote computer system breakdowns to constituent level.


Training and Seminar
SAP Business One TB1000 and TB1100 (Logistics and Accounting), SAP v 8.8 48hrs
C#.NET for Application Windows 2009