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Issa AbuAlteen, "IT Officer"

Issa AbuAlteen

"IT Officer"·Mediterranean Shipping Company (MSC)

Jordan

Bachelor's degree, Information Technology

Work experience

Total years of experience: 3 years, 6 months

"IT Officer"

January 2023 - Present

Mediterranean Shipping Company (MSC)

Amman, Jordan

January 2023 - Present

• Manage 5 Fortinet FortiGate firewalls, including configuration, monitoring, and enforcement of
network security policies.
• Administer and maintain 4 physical Windows Server environments, including Active Directory,
DNS, DHCP, and Group Policy management.
• Maintain enterprise servers hardware, including monitoring system health and performance.
• Manage and monitor 14 virtual machines, ensuring system availability, performance, and
reliability for business-critical services.
• Perform regular backup verification and restore testing to ensure data integrity and disaster
recovery readiness.
• Administer Microsoft Office 365 services, including user management and system support.
• Manage and resolve IT requests using the ServiceNow (SNOW) ticketing system.
Company industry:
Shipping

Education

Al Al-Bayt University

January 2021

January 2021

Bachelor's degree, Information Technology

Jordan

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

Skills

ACTIVE DIRECTORY

Intermediate

COMPUTERIZED ACCOUNTING

Intermediate

DATA INTEGRITY

Intermediate

DOMAIN NAME SYSTEM

Intermediate

DYNAMIC HOST CONFIGURATION PROTOCOL DHCP

Intermediate

GROUP POLICY MANAGEMENT CONSOLE GPMC

Intermediate

MICROSOFT WINDOWS SERVER ADMINISTRATION

Intermediate

NETWORK SECURITY

Intermediate

VIRTUALIZATION

Intermediate

WINDOWS SERVERS

Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
IT Essentials (ITE)
CompTIA A+ for computer maintenance and support
Cisco Certified Network Associate (CCNA)
Microsoft Certified System Administrator (MCSA)
Certified FortiGate Administrator (FortiOS 7.6) NSE4