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تم إلغاء حظر المستخدم بنجاح
عيسى Chua, Administrative Assistant

عيسى Chua

Administrative Assistant·Bluewaters Island Dubai

الإمارات العربية المتحدة

بكالوريوس, Hotel & Restaurant Management

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 2 أشهر

Administrative Assistant

ديسمبر 2018 - حتى الآن

Bluewaters Island Dubai

دبي، الإمارات العربية المتحدة

ديسمبر 2018 - حتى الآن

Provide administrative support to the F&B Dept. and to assist the F&B Manager in setting and maintaining consistent standards in all menus, minutes, training manuals and internal memorandum.
 Responsible for the maintenance and submission of the Food & Beverage departmental payroll, including overtime, leaves, and allowances.
 Coordinates and leads the work of food service and custodial workers; prepares work schedules, trains staff and monitors work performance.
Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly
Assist in training staff members and new hires
Implement and monitor programs as directed by management, and see the programs through to completion
Generate memos, emails, and reports when appropriate
Assume responsibility for maintenance of office equipment, including computers, copy machines, and fax machines
Maintain office supplies by checking inventory and order items
Respond to questions and requests for information
Answer incoming calls and assume other receptionist duties when needed

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
إدارية

Food and Beverage / Events Coordinator

مارس 2016 - نوفمبر 2018

Aloft Abu Dhabi Hotel

أبو ظبي، الإمارات العربية المتحدة

مارس 2016 - نوفمبر 2018

Provide administrative support to the F&B Dept. and to assist the F&B Manager in setting and maintaining consistent standards in all menus, minutes, training manuals and internal memorandum.
 Responsible for the maintenance and submission of the Food & Beverage departmental payroll, including overtime, leaves, and allowances.
 Coordinates and leads the work of food service and custodial workers; prepares work schedules, trains staff and monitors work performance.
 Taking care of the planning of Events (business meetings, weddings, dinners, birthday parties, and cocktail receptions) and ensuring optimum use of meeting space whilst maintaining aloft brand standards. To project a positive and professional image to all contacts at all times
 Responsible for submitting an online permit for ADTCA e.g. Meeting Permit external or internal, Entertainment Permit for DJ, Dancers etc. and Private Party Permit, ensuring to check the expiring date of all licenses and renew it on time.
Responsible for liaising with clients in order to collate all details relating to upcoming groups, events or conferences in order to produce a detailed and accurate Event Order and Group Recap to ensure all groups and events are executed in line with clients expectations
 Develop and maintain close working relationships with operational departments across the property and ensure they are provided with accurate and timely event orders, group and event summaries, ensuring a thorough handover is administered to appropriate operational personnel for all Group and Conference & Banqueting business on a timely basis prior to Event.
 Ensure adherence to the Hotel(s) credit policies and procedures and ensure clients are made fully aware of all credit decisions, contract and deposit requirements
 Participate in sales blitz’s as required and liaise closely with the brand, where appropriate, to maximize a sales opportunity

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Food and Beverage Executive

سبتمبر 2006 - أكتوبر 2015

Sheraton Jumeirah Beach Resort

دبي، الإمارات العربية المتحدة

سبتمبر 2006 - أكتوبر 2015

• Provide administrative support to the F&B Dept. and to assist the F&B Manager in setting and maintaining consistent standards in all menus, minutes, training manuals and internal memorandum
• Responsible in creating and approving food and drink menus, ordering, taking inventory of stock, maintaining records of purchase as well as sales and assisting in event planning.
• Taking care of the planning of Events (business meetings, weddings, dinners, birthday parties, cocktail receptions) and ensuring optimum use of meeting space whilst maintaining Sheraton brand standards.To project a positive and professional image to all contacts at all times
• Provides catering services to customers renting meeting/banquet room facilities; prepares or reviews menus and estimates costs for events; collects and accounts for deposits, refunds and final bills; ensures rooms are set up and equipped to meet customer specifications.
• Coordinates and leads the work of food service and custodial workers; prepares work schedules, trains staff and monitors work performance; prepares and maintains payroll records
• Assists in the development and monitoring of the annual budget for food and beverage services; estimates quantities, costs and sales; recommends the purchase of new equipment and supplies.
• To advise the F&B Manager of guest comments or complaints and to initiate a response
• Continuously review and improve internal operations and processes within the department
• To deputise for the Executive Secretary in her absence if required

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
إدارية

CLERK

يناير 2005 - يناير 2007

Sheraton Jumeirah Beach Resort is Part of Starwood Hotels & Resorts Worldwide, Inc

الإمارات العربية المتحدة

يناير 2005 - يناير 2007

this five star luxury
resort is set in the middle of landscaped gardens with over 200 palm trees. The resort features 256 spacious
deluxe rooms which gives you a feeling of a tropical paradise.
Responsibilities:
* Provide administrative support to the F&B Dept. and to assist the F&B Manager in setting and maintaining
consistent standards in all menus, minutes, training manuals and internal memorandum
* Responsible in creating and approving food and drink menus, ordering, taking inventory of stock,
maintaining records of purchase as well as sales and assisting in event planning.
* Taking care of the planning of Events (business meetings, weddings, dinners, birthday parties, cocktail
receptions) and ensuring optimum use of meeting space whilst maintaining Sheraton brand standards.To
project a positive and professional image to all contacts at all times
* Provides catering services to customers renting meeting/banquet room facilities; prepares or reviews menus
and estimates costs for events; collects and accounts for deposits, refunds and final bills; ensures rooms are
set up and equipped to meet customer specifications.
* Coordinates and leads the work of food service and custodial workers; prepares work schedules, trains staff
and monitors work performance; prepares and maintains payroll records
* Assists in the development and monitoring of the annual budget for food and beverage services; estimates
quantities, costs and sales; recommends the purchase of new equipment and supplies.
* To advise the F&B Manager of guest comments or complaints and to initiate a response
* Continuously review and improve internal operations and processes within the department
* To deputise for the Executive Secretary in her absence if required
 KEY RELATIONSHIPS
 Provide excellent service to all associates and vendors, by maintaining an ‘open door’ policy and/or
scheduling meeting appointments.
 Relationship with all F&B outlets
 Events Manager, Executive Chef and other Department Heads
 Liaison with other departments as required

الدور الوظيفي:
إدارية

Banquet Executive

يناير 2015 -

Warwick Doha Hotel

قطر

يناير 2015 -

s

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Executive

يناير 2006 -

Sheraton Jumeirah Beach Resor

الإمارات العربية المتحدة

يناير 2006 -

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

التعليم

Metro Tagaytay College, Philippines

يناير 2004

يناير 2004

بكالوريوس، Hotel & Restaurant Management

الفلبين

Hotel and Restaurant Managment
عرض المرفق

Skills

ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
BALANCE SHEET
Expert
BALANCE SHEET
Expert
BUDGETING
Expert
BUDGETING
Expert
CALCULATOR
Expert
CALCULATOR
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MICROSOFT MAIL
Expert
MICROSOFT MAIL
Expert
SALES
Expert
SALES
Expert
SCHEDULING
Expert
SCHEDULING
Expert

اللغات

الانجليزية

متمرّس

التوصيات

يناير 2016

يناير 2016

EXECUTIVE SECRETARYColleague

Issa was a hardworking and conscientious individual with every task that was delegated to her. She was driven on promoting customer care in the food and beverage outlets. She ran her department efficiently and independently with and without a direct manager. She should keep it up and do wish her well with her endeavors.

الهوايات والاهتمامات

Web Graphic Designing

Used my Graphic Designing in Sheraton Jumierah to design Banners, Flyers, roll up banners and more related to graphic designing