Business Analyst
Australian Taxation Office
Total years of experience :16 years, 8 Months
- Accountable for a range of procedural, operational, administrative and quality-assurance activities and provide advice and customer service to clients and stakeholders on the more complex enquiries, where the quality is monitored.
- Work to agreed priorities, outcomes, time constraints and assigned resources.
- Communicate and negotiate with clients and stakeholders by resolving escalated enquiries and complaints; explain complex information, provide appropriate solutions, and create and maintain a positive impression of the ATO.
- Work collaboratively in a team-based environment; provide guidance and support to other ATO employees, actively participate in, and contribute to, team meetings and support the business objectives.
- Actively participate in the development and training activities of the work area and take steps to identify and meet learning and development needs of self and others.
- Understand, apply and transfer knowledge, experience and skills required by the work area to achieve business outcomes.
- Team leader
- Customer service
- Computer and radio communication
Provide helpdesk support and training for internal staff and students.
General Service & workstations preparation.
System troubleshooting, installing drivers and updates and maintaining equipment and workstations located in the department.
Workstation services (build, repair, data recovery and systems upgrade).
System troubleshooting and customer support.
Onsite computer and network services.
Maintain computer workstations requirements and some administration support.
Provide training to new staff on using the system and some applications.
Data management and support.
Carrefour Amman, Jordan
Oct. 2006 - June 2007. Main Safe Officer
Cheques, credit cards and cash handling.
Monitoring cashiers and their operating system.
Daily sales data entry, budget communication and financial reports.
Information Control System and Technologies, Systems Analytic Engineer
Computer Science and Engineering