Supply Chain and Operations Manage
Arabian Ethicals
Total years of experience :15 years, 9 Months
• Responsible for the warehouse operation, projects planning and execution, projects cost monitor and control, overall operation functions responsible in UAE
• Leading and managing operation of 6 team leaders, over 60 information validation staff, warehouse staff, and 7 couriers
• Planning and scheduling teams’ tasks and maintaining Stock Keeping Units and replenishment planning to utilize operation capacity
• Maintaining relationship with top 5 customers, by being goal oriented and conducting meetings and business reviews
• Responsible for procurement of MHE’s considering customized design to meet product layout
• Highly Involved in warehouse design including racking layout, maximizing space utilization, load carrying capacity and compliance to standards, and offices layout
• Building cost and methods research of new operation necessary to design and supply cost effective and flexible solutions
• Playing a significant role in-line with the company’s strategy, including initiatives related to operational excellence
• Building up proposals, tailoring solutions for customers’ requirements
• Reviewing and approving Service Level Agreements fulfilling customers’ expectations
Key accomplishments & projects:
• Planned, budgeted and executed a 6 million dirhams project for du telecommunications
• Developed tools for productivity monitor and performance analysis leading to 23% performance improvement
• Improved productivity and reducing 30% of couriers’ cost by optimizing routes and implementing Global Positioning System for fleet tracking and performance analysis
• Set KPIs and appraisals forms of teams’ members, interconnected with annual bonus and increments plans
• Providing supervision and support to teams and contractors in the UAE to insure growth
• Ensuring projects are accomplished in line with scope of work within the designated SLA
• Working in compliance to ISO QMS and the set KPIs and procedures
• Ensuring providing superior customer service at all times and maintaining personal presentation and customer service ethics are to the highest standards
• Producing proposals, solutions, and quotes for potential customers. Actively managing clear communication between departments to ensure our customers both external and internal are provided superior service delivery
Key accomplishments & projects:
- Space forecast and 5 years feasibility study of records management division expansion
- Billing/invoicing system transformation through RS-SQL for revenue management
- Responsible for process reengineering and optimization, SOP documentation, allocation of tasks and meeting service levels
- Monitoring and control operation of 400 picking WorkOrders and 1000 out bound storage units
- Responsible for 3800 in bound storage units of daily growth, managing teams’ shifts and scheduling tasks
- Responsible for five out of six teams in the Dept. consisting of 5 supervisors and 80 warehouse staff, 13 data entry, 10 in/out bound, and 9 office staff
- Involved in stock monitoring and cycle counts planning, scheduling, execution and control
- Constant monitoring of security and safety protocols being adhered by the operation’s teams
- New projects costing, planning, setup and execution; coordination with key accounts managers & clients to understand the exact requirements and customize a solution to satisfy the client
Key accomplishments & projects:
- Successful System migration of over 1400 clients and processes mapping and warehouse operation into one single system
- Achieving 9% improvement on materials of racks design through a scientific statistical analysis of storage units’ weight for optimum racks loading capacity and design configuration on facility of 22000sq.m. and 1.8 million storage unit capacity
- Accomplished processes mapping and re-engineering for standardization and waste elimination and performance improvement
- Restructuring of operational organizational hierarchy and job rotations according to employees capabilities and experiences
- Setting KPIs and performance measures for the teams for production monitor and interconnected with annual bonus and increments schemes
Moved to the Physical records Dept. Since April 2012, Responsible for 5 teams of 110+ members. Overall operations of in & out bound, warehousing management. Customized projects costing, planning and execution to meet clients' requirements and satisfaction.
Supervising the operations in projects of Electronic conversion of documents in the scanning bureau till April 2012
- Shipping documents negotiation to comply with the company’s policy, customs regulations, and customers’ satisfaction
- ERP use for overseas logistics and various modules and functions
- Various communication methods to obtain the required documents for each shipment
- Credit Letter negotiation with bank side and customer side to comply with the company’s policy and minimize the cost, work load, and documentation.
- Payments follow up with financial Dept. of credit facility for customers’
- Order desk tasks for order input, interface, and purchase order creation.
1. Full logistics cycle starting from preparing orders, choosing the best supplier and forwarder, to clearance issues, using ERP- SAP system.
2. Supply Chain management.
3. Material Requirement Planning (MRP) for consumables, spare parts…etc.
4. Warehouse management.
5. Procurement procedure.
Industrial Engineer in Customer care Dept.
at Arabian Office Automation - Xerox till Feb 2009
- Process flow control
- Maintenance Management
- Customer Care development
- Procedural planning