عصام عليان

Construction Management:
Oversaw retail and residential construction projects, ensuring strict adherence to timelines, budgets, and quality standards. Maintained critical documentation, including contractor correspondence, subcontractor nominations, and project handover records. Acted as the owner’s representative in engineering meetings, addressing concerns and ensuring requirements were fulfilled. Conducted site inspections to monitor activities, mitigate risks, and ensure compliance with health, safety, and environmental standards. Collaborated with contractors and stakeholders to address challenges and deliver practical solutions. Supervised tenant fit-outs, ensuring design compliance and timely approvals. Facilitated project handovers by conducting snagging inspections, resolving issues, and fulfilling contractual obligations. Coordinated permits and inspections to ensure compliance with local building codes.

Retail & Mall Operations:
Led leasing operations for a major mall, overseeing contracts, tenant fit-outs, and operational processes. Monitored tenant compliance, addressed violations, and managed maintenance. Enhanced the visitor experience by implementing initiatives focused on satisfaction and engagement.

Residential Real Estate Development:
Managed residential construction projects, ensuring adherence to timelines and budgets while maintaining comprehensive records. Coordinated with contractors and consultants to address design and operational challenges. Strengthened broker relations, assisting with site visits and property showcases to drive sales. Prepared agency agreements and ensured compliance with brokerage terms. Managed transactions via OQOOD and ensured legal accuracy. Prepared for RERA inspections by compiling documentation and addressing compliance gaps. Oversaw snagging processes, resolving issues, and coordinating property handovers with clients and brokers.

Operational Excellence:
Designed and implemented policies and procedures to standardize operations across departments. Digitized workflows on Monday.com to enhance transparency and team collaboration. Developed streamlined forms for HR, procurement, and financial requests to ensure consistency. Trained staff on new systems and introduced solutions to enhance productivity by resolving workflow inefficiencies. Aligned cross-functional departmental goals to organizational objectives, improving efficiency and accountability.

Stakeholder Management & Technology Leadership:
Built strong broker relationships to support sales, site visits, and deal closures. Aligned broker activities with organizational goals, offering insights and guidance to meet targets. Spearheaded IT operations by creating systems from scratch, training staff, and optimizing workflows through technology integration. Streamlined internal operations to boost productivity and service quality

Job Title: Clients Relationship Manager - Department Head

Duties: Added to handling the CRM I worked as a consultant in CRM for some of reputed Dubai Property Developers, to Evaluate & Develop there CRM Process and Enhance their Client Experience in very effective way contributed directly in scaling up their conversion rates.

Add to the CRM Experience Ive been given more responsibilitys acting as Director of operation & IT with bellow duties: -

Duties:
• Liaise with CEO to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress.
• Leading the Automation of the Client Experience starting from preparing the internal IT Environment to be ready, all this with including the training for the employees on the new process and forms.
• Supervise staff from different departments (Sales, CRM, Marketing, Finance, HR) and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and
apply improvements
• Manage Leads/Sales/Suppliers processes and insure the best experience for all.
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external/Internal Brokers/Developers
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations

I was responsible to the Senior Development Trainer for supporting the efective and safe delivery of Venture Trust programs. It was required to work as part of the team to lead and teach participants, supervising them throughout their wilderness journey, also conduct one to one sessions with participants, focusing on their wellbeing and personal development, allowing them to develop transferrable skills for when they are back in their community

Deliver and resource Customized Training
• Plan and prepare sessions/activities for participants.
• Deliver safe and efective mutually agreed activities in accordance with aims and objectives of the program including group and one-to-one support sessions.
• Identify activities and resources in wilderness areas of operation.
• Work towards developed and sustained peer support among the participants during activities/expeditions.
• Keep records as appropriate regarding each participant within a set timeline.

Relationships and communications
• Work closely together with colleagues in the outreach team to ensure efective communication of the development needs of the participants and in resourcing and delivering appropriate wilderness and community-based activities.
• Liaise with other Venture Trust staf to ensure efective communication and coherence of program phases.

The UMS, Power-Campus & Self Service is a Client/Server based system automating all the university transactions, including the following Key Components:

• Registration System (Using Advanced Combinatory for course filtering)
• Course Scheduling
• Help System
• HR/Payroll
• Workflow Integrity
• Advanced Reporting

Academic Transaction Administration The Administration Module controls all the procedures related to the registrar, accounting department,
students affairs and academic director. It also provides the administration the ability to get instant reports on all information related to students, faculty and academic information, as well as an integrated System Administration Module to control the overall flow of the system throughout the academic year.

The Administration Module also includes the Course Scheduler Module which enables the generation of precise and exact course offerings.

• To coordinate the Student Information System, conduct Preregistration, Completion, Registration and Drop/Add
• Coordinate the Student Information System and new student technology initiatives for the Main Campus and across the University
• Ensure compliance with Student Records Policy
• Record transfer credit, advanced placement, study abroad work, thesis titles, comprehensive examination results and grade changes
• Register and report grades for Consortium students.
• Produce and mail transcripts
• Process grades and produce transcripts for non-credit students
• Produce official student lists, reports, statistics
• Certify student enrollment