Oracle EBS and Hyperion Team Leader
Qatar Steel
Total years of experience :12 years, 0 Months
Aug.2012- Present Team Leader Enterprise solutions
Pisquare (Sub contracted to Qatar Steel- Doha Qatar)
May.2011- May.2012 Senior Functional Analyst (Oracle and Hyperion)
ATCO GROUP - I-TEK
Edmonton, Canada
• Manage large enhancement and maintenance Oracle projects and the associated resources
• Deliver the functional design, business process change, and configuration documentation
• Perform analysis, design, configuration, and testing of complex projects
• Work with teams consisting of DBA's, System Administrators and technical teams (primarily on E-business, Hyperion and Business Intelligence) and make recommendations on best practices
• Research and resolve complex business process or system issues and document system set up steps and decisions
• Help to build processes, define and follow through with support
• Assist and guide end users through user acceptance testing including the writing of test scripts
• Prepare user documentation and conduct end user training
• Provide ongoing application support once the project is complete
• Provide ongoing operational support for Oracle
• Help Desk and consult to support clients both by phone and desktop view and elevate to other Senior Managers, DBA's and other Enterprise teams
• •dentify processes and analysis with insight and input to define, carry through and support Oracle
• Attend regular meetings with team and work with Sr. Managers to identify requirements to take back and create delivery solutions and to present new ideas
• Ensure the stability of Oracle financials and supporting clients with current and new requirements
• Identify processes and analysis with insight and input to define.
Apr.2009-Feb.2011 Oracle Hyperion Team Leader- EBS
Intracom Amman, Jordan
• Currently implementing GFMIS project for the government of Jordan; involved in both Oracle Hyperion and Position management (Oracle SHR and PSB)
• Manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets.
• Monitoring, coaching and feedback, Motivation, leadership for the team and developing future leaders.
• Responsible for training and development of the staff.
• Recommendations for product and process development based on customer feedback and analysis of the same.
• Conducting performance appraisal for the team.
• Provides ongoing observation and behavioral feedback to employees regarding their performance.
• Manages all technical and scheduling project aspects and coordinate with the other team members towards an effective and efficient execution of the project.
• Compiling reports on team's performance and customer feedback.
• Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these.
• Offers solutions and suggestions for process and product improvement to management.
• Required making decisions on any matters relating to improving revenue generation & customer satisfaction.
• Responsible for making suggestions on training requirement for team members and adjusting targets to suit the needs of the business.
• Gather the team for regular times of reflection, planning and implementation
• Assign roles and responsibilities to team members.
• Ensure the timely and effective completion of tasks and activities
• •Ensure the team understands and adheres to the expectations and responsibilities given.
• Ensure that the team fills out the time sheets and delivers it to the PMO on the required date.
• Facilitates weekly Section meeting to communicate information to staff and to solicit input.
Apr.2008-Apr.2009 EBS Business Analyst
Intracom, Amman Jordan
• Prepares system specifications to meet user requirements.
• Performs systems design work to develop software applications, meeting the business requirements of the users: business requirements gathering, user interface requirement gathering and data modeling.
• Performs systems testing for the developed modules to ensure they satisfy user requirements.
• Performs Quality checks for the customized/developed applications.
• Handles programming assignments including block diagramming, coding, testing, debugging, documenting, and implementing information systems.
• Assists in feasibility and cost analysis studies for Pre Sales and Business Development activities.
• Train users/customers in the use of the developed systems.
• Should have/develop considerable familiarity with system development methodologies and programming languages including AIM extensions and CDM. Experience in business process analysis, Component Based Development, Project tracking, and implementation planning.
• Executes all duties of a Senior Analyst when asked to do so.
• Build a working relation with the Business owner and users of the developed/customized modules to act as the point of contact on all project or pre-sales assignments.
• Work as part of the Applications Development Team and report to the Applications Development Team Leader.
• Execute onsite and offsite project related tasks in relation to his/her duties.
• Report work progress on timely manor.
• Successfully complete the project related tasks on time and with the needed quality.
• Facilitate customer acceptance and signoff customized/developed modules and needed deliverables.
• Works jointly with other members of the Applications Development team and other collogues and cooperates fully to the best interest of the assigned tasks.
• Self learn and establish the needed knowledge in the INTRACOM Supported Oracle Ready-Made, internally developed and other Intercom's customized/developed applications.
Sep.2005-Nov.2007 Team Lead and Developer/ Database Analysy
AM Canada Int'L Ltd. Toronto, Ontario, Canada
• Utilizing and implement such technologies as Oracle and Cold Fusion in banking industry;
•
• Collaborated with and guided team through development and testing effort;
• Planned and organized testing, load testing, and performance tuning;
• Exercised significant on-the-spot issue management and end-user support to brief Colonel-in charge;
• Remotely integrated all issues, code fixes, and releases into deployment;
• Organized and delivered all end-user training;
• Managed team of 10 through development, unit testing, and system integration testing;
• Oversaw quality assurance of all custom applications and custom interfaces;
• Contributed to development effort and served as main technical resource for developers;
• Designed, coded, tested, deployed for production, and provided end-user support for application;
• Served as team technical support and Team Lead during testing, training, and end-user support;
Jun.2004-Sep.2005 Computer Instructor (Oracle9i, Forms9i, Reports9i, SQL
PL/SQL)
CCBC College Toronto, Ontario, Canada
May.2002-Mar.2004 Oracle Developer/DBA (Full System Development Cycle
(SDLC))
Jordan Commercial Bank (Amman, Jordan);
Environment: Hardware; Dec Alpha Digital,
Operating system; SCO/UNIX, Windows2000 Professional,
Software; Oracle 8i, 9i; Oracle Developer2, 2.1,
Development Team; 20-25 Developers, Analysts, Operators and DBAs,
End Users; 300.
DATABASE: • Defined & set database/application integrity;
• Performed full and sub-system integration tests;
• Participated in review of user requirement documents;
• Created and Managed Database users, schemas and all database objects (DBA
Assistant);
• Wrote PL/SQL triggers for business rules validation and data loading;
• Created procedures, functions and triggers to reflect the business rules for
Applications, writing test scripts for various forms and functional testing of the
Programs;
• Implemented database audits;
• Data conversion from/to text, Excel, Access files to Oracle database;
• Prepared the system for production releases and coordinate all changes with
Impacted partners;
• Enhanced production systems including: o Code modifications;
o Designed new modules to meet end-user's requirements;
o Document code changes;
• Optimized SQL code and performance tuned the modules;
• Supported systems in test and production environments; problem
Resolution/debugging;
• Assisted colleagues with technical/architectural issues in implementing Oracle
Systems.
APPLICATIONS: • Designed and developed interactive GUI forms to support data entry, queries and
Report generation from Oracle databases;
• Defined and set application security;
• Accommodated ad-hoc end-user's needs as requested;
• Problem analysis and bug fixes;
• Identify end-user requirements;
• Participated in developing a new payroll system using oracle tools;
• Developed Mater Card system for the clients from scratch;
• Created documentation for all projects and included end user training;
May.2000-Mar.2002 Oracle Developer (Full System Development Life Cycle)
Jordan Cement Factories - Subsidiary of Lafarge Incorporated (Amman, Jordan) (JCF is the largest cement factory in East Asia and North Africa)
Environment: Hardware; Dec Alpha Digital
Operating Systems; Open VMS, Windows2000 Professional, Windows NT,
Software; Oracle 7.3, 8i; Oracle Developer2, 2.1,
Development Team; 25-30 Developers, Analysts and Operators,
End Users; 500
Responsibilities included: DATABASE: • Maintained and supported in house systems to comply with Lafarge's business
Plans and corporate strategy;
• Developed SQL, PL/SQL packages, procedures, functions, triggers and data
Migration;
• Interacted with various internal/external of the database applications and • Translated Business requirements into logical/physical Database specifications;
• Migrated Oracle 7.3 to Oracle 8i using SQL Loader and Oracle data migration
Tools;
• Defined & setup systems data integrity;
• Provided help desk support and administered applications
APPLICATIONS: Part of the team which developed the following in house systems: o General Ledger
o Fixed Assets
o Human Resources
o Secondary sub-systems such as Equity Control and Internal Financial
Controls;
• Ad-hoc creation of Forms and reports as per user requirements;
• Controlling and evaluating systems testing as a member of a systems test team;
• Developed client/server applications using Oracle as the Database Server 7.x and Forms 4.5 as the GUI tool;
• Created GUI standards for applications;
• Upgraded Forms and Reports SQL*From 3.0/1.1 to 6i.
Jan 2005 - Feb 2006 CDI College (Toronto, Canada) Graduate Diploma "Programmer / Analyst Internet solutions" http://CDICollege.com
1994-1998 Alzaytoonah University (Amman, Jordan) Bachelor of Science in Computer Science (B.Sc.) http://www.alzaytoonah.edu.jo