OPERATIONS MANAGER
SPORTER.COM / AMCAN GROUP
Total years of experience :20 years, 7 Months
Sporter.com is an online project that provides a user-friendly, convenient, and price-effective sport store to deliver original, authentic and high quality sport-based products through a secured and hassle-free platform.
Highlights
•Independently established the Racking & Shelving system in the Warehouse, which helped easy accessibility and increase efficiency of operations
•Introduced and executed the concept of labelling all bin locations with bar codes
•Increased the number of delivery vans by 3 to cover the remote areas within UAE & increased the delivery inhouse
•Started the COD service across Emirates
•Streamlined all operations and implemented process improvement initiatives which increased the performance of the fulfillment by 37% in 2017 compared to the earlier years
•Started same day delivery service which was a big hit and helped increase business volumes
Wysada.com, headquartered in Jordan, offers homeowners with a convenient and simple means of designing, decorating and furnishing their homes by offering its members online access and various payment options for a comprehensive range of the most sought after home accessories and furniture from around the world, in addition to up and coming regional brands
Highlights
- Established the operation (logistics & Warehouse) in Dubai & Riyadh
- Organize the storage and distribution of goods.
- Essentially need to ensure the right products are delivered to the right location on time and at a good cost.
- They may be involved in transportation, stock control, warehousing and monitoring the flow of orders.
- Understanding of the whole supply chain and can co-ordinate it effectively and liaise with suppliers of goods, manufacturers, retailers and consumers.
- Coordinate with the four departments in the WH (Receiving, Fulfillment, shipping & Inventory) See less
• Established the operation (logistics & Warehouse) in Dubai & Jeddah
• Designed, introduced and streamlined internal shipping operations for MarkaVIP across GCC
• Established shipping operations in Jordan, Qatar, UAE and Saudi Arabia; including local partner selection, contracting and management
• Managed the development, introduction and roll over of in-house shipping software; including IT requirements and user functionality optimization. Improvements achieved shipping lead time of less than 2 days on average
• Maintained outbound costs at half the price of best alternative external option in the market and divided item return rate by half due to call center process optimization
• Developed cutting edge technologies to optimize operations: routing function, real-time status update on deliveries and remote customer service function See less
Duties:
•Plan, monitor and control operations in the WH.
•Plan development training for staff.
•Initiate projects to achieve continuous improvement and employee involvement.
•Perform SAP transactions and reports
•Evaluate performance of unit's supervisors.
•Enhance staff leadership, fine tune their technical capabilities and soft skills.
Objectives:
To guarantee optimum stock level in order to ensure supply and avoid out of stock; expires; excess storage cost and reduce intensity of working capital.
To reduce total lead time (Shipping, Formalities, Clearing and Municipality Release time) in order to reduce the reflection of demand plan variation from the stipulated norms on stock levels.
To ensure customer satisfaction by achieving the targeted customer service level via understanding customer need.
To ensure continuity of inbound and outbound of goods to the warehouse, considering good warehousing practices and cost efficiency. See less
Industrial Engineering