Engineer
Syrian Telecom Co
Total years of experience :21 years, 7 Months
- Regular check on technical departments
-Making sure that they are following the company standards & regulations
-Making sure of work quality control
-Submitting reports accordingly to Top Management
- Supervising 60 employees
- Distributing their shifts & tasks
- Controlling work schedule
- Follow-up process of receiving customer complaints and suggestions and processed
- Following up on the daily work
- Submitting weekly reports about employees performance vs. customer satisfaction
- Solving any complicated request by customer in case employee couldn’t handle it
- Automate the data in the company
- Ensure integrity & data accuracy
- Prepare regular reports
• MSc in Web Sciences - Syrian virtual university: Title of Thesis : an interactive Speech Web site in Arabic and English
Specialization: Intelligent Systems & Natural language processing
• School of Telecommunications Damascus 2001-2003.