عصام يونس

Senior IT Support في UAE University

• الإمارات العربية المتحدة - العين
• أشغل هذه الوظيفة منذ سبتمبر 2011

Project Manager / Operation Manager في Gate Net Electronics

• الإمارات العربية المتحدة - العين
• يوليو 2009 إلى سبتمبر 2011

I have Done Many Project As Project Manager / Operation Manager, One Of these projects was in UAE University to build up a fiber connections between 30 buildings, Data Center, Access Control and UTP Cat6 cabling and switching.

IT Manager في Al Hamed Development and Construction.

• الإمارات العربية المتحدة
• يوليو 2003 إلى يوليو 2009

Operationally in-charge for all Network activities for Abu Dhabi, Dubai & Northern Emirates region - Major duties involved: -
 Manage the size, sourcing, installation and on going support of hardware and software resources required at business locations.
• Suggest strategic technology directions to business in implementing the corporate standard hardware, software platforms and applications.
• Monitoring, Scheming and infrastructure designing and implementation of new WAN and LAN links.
• Implementing a proper security systems for the network and Email servers by using powerful firewalls and antivirus software.
• Providing Technical Support.
• Maintenance of application and data servers as well as desktop computers.
• Exchange server ( E-mail System ) installation & configuration
• Trouble shooting and disaster recovery planning of servers.
• Studying the end user ‘requirements. (More than 120 computer users working at head office, plus more than 200 users around UAE).
• Managing directory services. Configuring user profiles rights and policies.


System Administration

• Guide & Administrate IT network team and systems for all of the company branches and subsidiary companies.
• Maintain smooth functioning and support systems used by the business units of the company.
• Ensure users receive support in-line with IT service standards for all system activity.
• Ensure security & normal IT infrastructure is maintained and administered efficiently.
• Ensure all changes to any system are probably managed and recorded.
• Ensure the network and inter-network is maintained and provides adequate response times.
• Carry out routine operational tasks.
• Ensure system updates, backups, etc…
• Ensure system availability.

Customer Support Engineer في ITQAN Al Bawardi

• الإمارات العربية المتحدة
• يوليو 1998 إلى يوليو 2003

JOB DESCRIPTION & RESPONSIBILITIES:
 Customer Support Engineer for Switches, Routers, Firewalls, Servers, Pc’s, Laptops & Printers (CISCO, SONICWALL, HP, COMPAQ, IBM, DIGITAL, DELL, TOSHIBA, ACER and Others)
 Customers Support Engineer for Operating Systems &
Applications (Win95, Win98, Win NT 4.0 workgroup, Win 4.0 server,
Win 2000pro, Win2000 advanced server, Windows XP Pro,
Microsoft Office 95, 97, 2000 & XP)
 Customers Support on networking (Cabling, Installations, and
Configuration)
 Networking Site Engineer at U.A.E University - Al MAUJAI
Project.
 Networking project Engineer at U.A.E University - Al JIMI - II
project.
 Networking project Manager at Al AIN Distribution Company.
 Network cabling, termination and configuration for Al A IN model
school.
 Rack installation for servers and network switches & patch
panels.

Service Engineer في Abu Shakra Agency

• الأردن
• فبراير 1995 إلى سبتمبر 1997

 Software & Hardware support using Win 3.1, Win 3.11, Win 95,
Novell administrator and FoxPro programming