IT Project Manager
CYBWARE
Total years of experience :9 years, 3 Months
• Demonstrated expertise in identifying plans and resources required to meet project goals and objectives, resulting in improved project efficiency and timely completion.
• Developed comprehensive project management roadmaps to define project objectives, timelines, and milestones, ensuring clarity and focus throughout the project lifecycle.
• Expertly outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination, resulting in successful project delivery within budget constraints.
• Managed and performed the process of Statement of Work (SOW) and contract creation to secure new and follow-on work, ensuring that all contractual obligations were met and work was performed efficiently and effectively.
• Developed project plans identifying key issues, approaches, and performance metrics, resulting in successful project delivery within agreed timelines and meeting all key performance indicators.
• Monitored contracts and SLAs to identify potential risks and implement mitigation actions to protect development processes from unforeseen delays and costs, ensuring timely and cost-effective project delivery.
• Successfully facilitated communication between internal personnel, contractors, and vendors for project cohesion, resulting in successful project delivery and increased stakeholder satisfaction.
• Drove project plans to meet organizational needs, ensuring projects aligned with organizational goals and objectives.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines, resulting in successful project delivery and increased stakeholder satisfaction.
• Effectively drove team success through shared vision and recognition of quality performance, creating a positive work environment and encouraging professional growth and development.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations, ensuring timely and successful project delivery.
• Maintained clear communication with precise technical writing to document and inform critical processes, ensuring effective communication throughout the project lifecycle.
• Implemented Salesforce for Nonprofits in collaboration with the Berlin Chapter. This resulted in a streamlined process for managing corruption complaints, improved data analysis, and increased transparency.
• Deployed the GlobalLeaks open-source whistleblowing platform. This involved overseeing the technical aspects of the project, collaborating with key stakeholders, and ensuring successful implementation of the platform.
• Drove project timelines by adjusting plans to accommodate changes in project scope, staffing, and operational requirements resulting in on-time delivery of high-quality projects and minimized disruption to ongoing operations.
• Led team handling installation and maintenance of all computer-related hardware and software ensuring that all equipment was up-to-date and functioning optimally, and providing technical support to employees.
• Collaborated closely with the executive team to understand technology needs, provide updates on ongoing projects, and resolve technology-related issues. This improved communication and streamlined decision-making.
• Maintained the organization's network and system performance by conducting regular troubleshooting, security patching, and maintenance. This minimized downtime and ensured that all systems were functioning optimally.
• Developed policies, procedures, and manuals for the organization's internal IT use, involving collaboration with key stakeholders, ensuring compliance with industry standards, and communicating policies and procedures to all staff.
• Collaborated closely with project team members to identify any potential problems or obstacles and proactively develop solutions. This resulted in a more efficient project delivery process and improved stakeholder satisfaction.
• Delivered technical training to staff improving technical skills and enhance their career development. This resulted in a more knowledgeable and skilled workforce, improved employee satisfaction, and increased productivity.
• Successfully participated in implementing and maintaining USAID Anti-Fraud Hotline complaint management system and ensured efficient operation of IT activities to deliver smooth flow of daily business needs.
• Coordinated with the Project Manager and created plans that helped to complete the project within the deadline.
• Managed vendor relationships and ensured the best-in-class pricing structure and improved delivery of data management technology. Developed and implemented data backup and recovery strategies that reduced data loss.
• Ensured documentation maintenance throughout the length of the project and actively participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Successfully managed multiple website projects, from planning to implementation, ensuring timely completion and meeting organizational goals.
• As a web developer, expertly wrote code that was compatible across multiple browsers and platforms, ensuring a better user experience and improved accessibility for website visitors.
• Utilized design skills to create visually appealing logos, banners, and illustrations for various website projects. These graphic elements increased customer engagement and improved brand awareness, resulting in a more successful online presence for the organization.
• Developed and implemented effective SEO strategies based on specific keywords, resulting in increased organic web traffic and improved search engine ranking.
• Created engaging social media campaigns that resulted in increased sales and revenue. Proactively oversaw technical issues and applied emerging technologies to maintain site applicability and viability after launch.
Web Development
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