iulia popescu

operating on A320, 330, 340, B777, B787)
2 years FG1
Duties:
Responsible for the safety and comfort of passengers.
Doing routine safety checks before take off.
Welcoming passengers as they board the plane and helping them find their seats.
Attending pre-flight briefings.
Helping passengers load and also unload luggage from the overhead lockers.
Dealing with high-net worth individuals in a professional manner.
Making sure that the aeroplane is clean and tidy before passengers come on board.
Prior to take off making sure all passengers have their seat belts on.
Demonstrating to the safety procedures to follow in a emergency situation.
Contributing to a customers in-flight experience.
Circulating and collecting customs and immigration documents from passengers.
At the end of a journey completing a flight report recording any incidents.
Promoting the sale of duty-free products.
Serving meals and drinks to the passengers throughout the flight.

Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Giving advice and guidance on product selection to customers.
Balancing cash registers with receipts.
Dealing with customer refunds.
Keeping the store tidy and clean, this includes hovering and mopping.
Responsible dealing with customer complaints.
Working within established guidelines, particularly with brands.
Attaching price tags to merchandise on the shop floor.
Responsible for security within the store and being on the look out for shoplifters and fraudulent credit
cards etc.
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays.

provide excellent customer service to passengers while ensuring their comfort
and safety throughout the flight
emergency situations which may arise and can
administer first aid to passengers
ensure that all emergency equipment is in working
order prior to take off and that there are enough supplies for passengers
help passengers to board the plane and give a
demonstration of safety procedures and equipment
strive to make the flying experience a pleasant one for
the passengers
serve refreshments and meals and sell gifts and
duty-free items
work on short or long-haul flights
attending a pre-flight briefing, during which air cabin
crew are assigned their working positions for the upcoming flight. Crew are also informed of
flight details, the schedule and if there are passengers with any special requirements, such as
diabetic passengers, passengers in wheelchairs or the number of infants on board
carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is
clean and tidy, ensuring that information in the seat pockets is up to date and that all meals
and stock are on board
welcoming passengers on board and directing them to their seats
informing passengers of the aircraft safety procedures and ensuring that all hand luggage is
securely stored away
checking all passenger seat belts and galleys are secure prior to take-off
making announcements on behalf of the pilot and answering passenger questions during the flight
serving meals and refreshments to passengers
selling duty-free goods and advising passengers of any allowance restrictions in force at their
destination
reassuring passengers and ensuring that they follow safety procedures correctly in emergency
situations
giving first aid to passengers where necessary
ensuring passengers disembark safely at the end of a flight and checking that there is no luggage
left in the overhead lockers
completing paperwork, including writing a flight report